ServiceLink Improves Appraisal Process By Incorporating Vision Computer Telephony Integration Technology

Pittsburgh-based ServiceLink , a leading provider of origination and default services and the national mortgage services platform of Fidelity National Financial improves appraisal appointment and delivery time using Vision computer telephony integration (CTI) technology. CTI Technology electronically confirms the appraiser's availability within minutes of an appraisal order hitting the Vision system and automatically calls and conferences in the borrower to confirm the pre-selected appointment date and time. This process provides national coverage and allows the loan officer and/or processor to lock-in the borrower's commitment by securing their availability for an appraisal inspection at the time of application. The pre-scheduled process has reduced the lender's traditional appraisal cycle time by four or more days, all while improving the borrower experience.

"Our Vision automation technology not only speeds workflow for the appraisal process, but ultimately offers a higher level of service to our customers," said Jeff Coury, president and CEO of ServiceLink. "Utilizing this system to quickly set and confirm the time and date for the appraiser to inspect the property typically allows us to return our completed valuation products to our lenders within two days of the appointment date. Our customers can leverage this valuation technology along with our industry leading title and closing offerings to close a loan within four days of application, providing them with a significant competitive advantage which is particularly important in today's market conditions and increased level of refinance activity."

About ServiceLink
ServiceLink is a leading provider of origination and default services and is the national mortgage services platform of Fidelity National Financial, Inc. (NYSE:FNF). With its recent acquisition of ATM Corporation, ServiceLink offers mortgage lenders and servicers a complete suite of title, settlement, appraisal, default and asset management related products and services using industry leading technology. The combination of the two companies under ServiceLink created one of the most experienced mortgage services companies in the United States and employs more than 1,200 experienced associates. ServiceLink is an operating division for five Fidelity National Title Group (FNTG) underwriters that include: Chicago Title, Alamo Title, Fidelity National Title, Ticor Title and Security Union. ServiceLink is licensed to operate in all 50 states and services eight of the top ten lenders in the United States. Visit the company's Web site at www.servicelinkfnf.com.

SOURCE: ServiceLink