News | May 20, 2008

SharePoint: Inova Solutions Launches First Web-Based Dashboard For Contact Centers Integrating Real-Time & Historical Data

Inova Solutions has unveiled Performance Tracker 2.0, a new web-based tool for call centers that consolidates historical and real-time data from different sources to enable rapid response to changing conditions. The first such tool to be entirely web-based means that busy managers can access the dashboard from any place with web access.

Based on the widely popular Microsoft SharePoint platform, Performance Tracker is intuitively designed, compatible with most contact center solutions, and offers customizable dashboard views tailored to varying business roles.

"The volatile nature of contact centers means that managers must plan for the unexpected. Performance Tracker is the ounce of prevention that is worth a pound of cure," said Inova Solutions President & CEO Tom Hubbard, explaining that by combining real-time and historical information from different sources, such as ACDs, workforce management systems and internal databases, management can continuously improve Key Performance Indicators, such as service levels.

This tool greatly simplifies the complexities of contact center management. Executives are can now make quick decisions based on a combination of relevant real-time facts and long-view patterns," Hubbard said.

Performance Tracker enables actionable business intelligence by providing:

  • A unified dashboard view of multiple sites and data sources to integrate historical and real-time information
  • High-level business and operational metrics with drill-down capabilities
  • Graphic representations of KPIs with charts, grids, gauges
  • Alerts of potential problems according to the company's business rules and thresholds
  • Wizard-driven tool that is easy to create, view and edit

Companies interested in obtaining more information about Performance Tracker may take a tour at www.inovasolutions.com.

About Inova Solutions
Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. Keywords include: call center reporting, metrics, statistics, dashboard, wallboard, reader board, digital signage. For details, visit www.inovasolutions.com.

SOURCE: Inova Solutions