Article | December 2, 2005

Performance Management 101 — Tools And Techniques To Improve Results By Shalesa Charron, Syntora, Inc.

Source: Syntora Inc.
Nowhere is performance management, the measurement of staff efficiency and effectiveness, more in demand than in the contact center environment. Contact center agents and their supervisors are by far the most important and costly resource within the contact center. Submitted by Syntora, Inc.

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