White Paper: Back Office Scheduling — A Critical Component For Improving Organizational Efficiency

By Bob Webb, Pipkins, Inc.

When it comes to staffing requirements and operational performance goals, every organization is vastly different. Ensuring you have the proper number and types of employees scheduled to manage your back office at any given time can be a challenge, especially if you have little to no visibility into what you needed yesterday, last week, or last season to use as a basis for forecasting.