News | September 24, 2020

Sitel Group® innso Technology Now Available In The UK

Cloud-based software has achieved Provider status in G-Cloud

Coventry, England / PRNewswire / - Sitel Group® , a global leader in complete customer experience (CX) products and solutions, today announced that Sitel Group is now a provider of cloud software for the G-Cloud framework in the UK digital marketplace through its innso technology.

UK Government G-Cloud is an initiative designed to make it easier for any public sector body operating within a UK government department to securely purchase technology services using cloud computing in a secure manner. Innso, an omnichannel customer service solution that simplifies the use of technology in customer relationship management (CRM), is leveraged by companies around the world to simplify their customer experiences.

"We are proud to achieve supplier status in the UK," explained David Slaviero , Director of Technology at Sitel Group. "It demonstrates to both the public and private sector markets that we offer secure solutions and are a provider of choice for the UK government, its agencies and beyond."

Although not a mandatory requirement, achieving G-Cloud status provides an additional level of confidence for public sector bodies facing the two challenges of fiscal responsibility and service delivery for citizens who are at the same time. par with interactions with your preferred brands, when selecting suppliers and purchasing services.

"As part of the Digital Marketplace, our technology supports government departments in their quest to conduct business securely in the cloud," said Nicolas Raffin , CEO and founder of innso. "Sitel Group's years of experience with government agencies underscore the trust and reliability these organizations have in the company."

With Sitel Group's experience supporting the UK, the firm is a trusted partner with robust solutions to support government activities at scale in the UK and beyond.

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About Sitel Group ®
As a global leader in complete customer experience (CX) products and solutions, Sitel Group® partners with the world's most beloved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive advantage at all points of contact with customers.

With 90,000 people working around the world, at home, in contact centers and within MAXhubs, we securely connect brands with their customers more than 4.5 million times a day in more than 50 languages, driving digital strategies of CX of our clients. Thanks to our global strength, our local expertise and proprietary technologies, we offer tailored solutions that are tailored to customer needs through a consultative and customer-centric approach.

EXP + ™, Sitel Group's Enterprise Experience Platform, is a flexible, full-cloud-capable solution designed to simplify end-to-end CX service delivery, while increasing efficiency, effectiveness and customer satisfaction. EXP + creates a robust ecosystem by harnessing the power of four connected product families: Empower, Participate, Explore, and Evolve.

With our award-winning culture based on more than 35 years of industry-leading experience and our commitment to improving the employee experience, we improve business results by combining innovative design and digital solutions, including self-service, artificial intelligence (AI), automation and analysis based on data, with the experience, emotion and empathy of our people to Create Connection. Conversation of Value .

More information at and connect with us on Facebook , LinkedIn and Twitter .

About innso
As a Sitel Group® company, innso is an omnichannel customer service solution that simplifies the use of technology in customer relationship management (CRM). Built by operations for operations, we enable a streamlined and streamlined Customer Experience (CX) and provide users with a 360 ° view of your customers by unifying often disparate systems to provide a single source of information.

Our innovative approach, based on real customer service challenges, continually improves users' abilities to comply with CX. Leveraging intelligent automation, our solution can be used to actively manage customer satisfaction and quality control and provide real-time customer insights to drive business decision making. From contact centers to on-site help and from self-service portals to agent-level interactions, innso's robust solution helps deliver fast and efficient service.

Learn more at and on LinkedIn , Twitter and YouTube .

Source: Sitel Group

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