Taction Solidifies Customer Contacts To Remain At The Forefront Of Technology Advancements
Taction, by definition, means "the act of touching, contact" and the name accurately reflects the company's transformation from a call center pioneer into one of the country's premier customer contact centers for hire.
Based in a state-of-the-art facility in Waldoboro, Maine, Taction is a highly successful customer contact center employing almost 150 year-round and seasonal personnel to serve its clients' customer service needs. Founded in 1983, Taction's success is built upon offering the latest interactive services through a combination of sophisticated technology and a commitment to state-of-the-art agent hiring and training practices.
By consistently meeting client demands through an experienced and responsive contact center team, Taction has gained a national reputation for exceptional quality and service.
Taction provides a comprehensive menu of customer contact services for voice, e-Mail, e-Chat and e-Fax interactions, 24 hours a day, every day of the year. Since 1983, Taction has tailored its services to meet the unique needs of each and every client. A sampling of the company's services include: order processing; problem resolution and consumer advocacy; customer inquiry; event registration; and, serving as a complete customer service center for major retailers, e-commerce sites and catalog firms. In addition, the company offers contact center operations and technology consulting services.
Taction provides superior customer service for some of the world's most trusted brands, including Chanel, Samsonite, McGraw-Hill Children's Publishing and Harbor Sweets as well as the internationally recognized Atkins Nutritionals.
Taction's success formula is "best of breed" technology, state-of-the-art training, a customer-centric culture and great agents.