TANK Technologies Deploys Autotask, Reducing Capital Expenditures By $60k And Speeding Time To Market A Full 90 Days

TANK Technologies is an Enterprise VoIP Service Provider (EVSP) based in Austin, Texas. TANK deploys carrier-class data and telecom solutions and services. Matt Tankersley, CEO & founder, is an entrepreneur with a successful track record in the telecommunications and VoIP market.

One of the key terms used in VoIP is "convergence", in this case the convergence of voice and data. TANK Technology expects similar convergent, integrated capabilities in their corporate systems. In the past they had relied on separate systems for CRM, sales reporting, project management, billing and post-deployment support services. Maintaining data integrity across systems was complex and time consuming. With the launch of TANK Technologies, Matt searched for a solution capable of integrating these applications into a single platform that would be easy to deploy, use, and manage.

The Autotask Solution
After thoroughly researching the marketplace Matt found a product suite, Autotask, that had a similar convergent approach to technology sales and service management and met all his requirements. Autotask delivered day-one contact management, sales pipeline management and reporting, project and expense management, internal and customer incident management, resource scheduling, and customer billing functionality. The anytime anywhere access to data for employees, contractors and customers alike played a significant role in TANK Technologies decision to implement Autotask. Matt also liked Autotask's simple, common interface across modules, which he found greatly reduced training and implementation timelines.

In Their Own Words ... Client Testimonials
"Key factors in our selection process included reasonable cost, minimal training curve, level of customization, and ability to manage the complete customer life-cycle," said Matt "We have previously deployed and used many other CRM systems, and find Autotask to be the best solution to date for our demanding needs."

Michelle Tankersley, Vice President of Marketing for TANK says, "In a start up environment it is crucial that each employee wear multiple hats. This frequently requires them to interface with multiple systems and training time can be extensive. With Autotask, I have been able to quickly get my employees up to speed on all the modules of the system. Because every minute counts, Autotask has been a very effective and time-saving tool."

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