Tata Communications And NiCE Are Collaborating To Transform Global Contact Centers With AI-Powered Customer Engagement

Strategic alliance brings together the Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale.

Mumbai, India /PRNewswire/ - Tata Communications today announced a strategic partnership with NiCE to revolutionize enterprise contact center operations. This collaboration combines Tata Communications Kaleyra's AI-powered Customer Interaction Suite with NiCE's industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalized customer experiences.

Leveraging Tata Communications' robust digital channels, a globally compliant voice and network infrastructure, comprehensive cloud migration expertise, agent-based KII capabilities, and holistic managed services, the solution provides a secure, scalable, and personalized customer experience in more than 190 countries and regions.

NiCE is expanding this partnership with the full functionality of its CXone Mpower platform, an end-to-end CX AI solution that combines AI-driven workforce augmentation, intelligent automation, and seamless workflow coordination in a single solution. With CXone Mpower at its core, companies can rapidly modernize their contact centers, ensure consistent excellence across all channels, and transform customer engagement into a measurable engine for growth, operational efficiency, and long-term loyalty.

Together, Tata Communications and NiCE will accelerate the digital transformation of customer service, ensuring agility, compliance, and innovation at scale. At the same time, they will evolve from reactive support units into dynamic, AI-powered growth engines that anticipate customer needs, empower agents, and drive proactive service.

Further enhancing this experience is the Tata Communications Kaleyra TX Hub – a modular orchestration layer that connects customers' existing CX stack and enterprise tools into a unified, intelligent, and comprehensive agent experience. Kaleyra TX Hub offers drag-and-drop installation, personalized agent views, integrated sentiment analysis, and a unified interface for agents and supervisors in contact centers. This simplifies migration for businesses and facilitates the transition to modern CX AI platforms like NiCE CXone Mpower, while maintaining continuity and minimizing disruption.

Gaurav Anand, Vice President and Global Head of Customer Interaction Suite at Tata Communications , said: “In an era where every customer interaction impacts loyalty, our partnership with NiCE enables businesses to deliver intelligent, seamless, and agent-centric contact center experiences. This sets a new standard for service transformation – where AI meets automation, migration is effortless, and every conversation becomes smarter and more connected.”

Darren Rushworth, President of NiCE International , said: “This partnership unites two industry leaders with a shared vision – to help companies create smarter, personalized customer experiences that have measurable impact. Powered by Tata Communications’ global reach and trusted expertise, we transform every interaction into an opportunity to create value, loyalty, and competitive advantage.”

Information about NiCE
NiCE (NASDAQ: NICE ) is transforming the world with AI that puts people first. Our purpose-built, AI-powered platforms automate interactions into proactive, safe, and intelligent actions that empower individuals and organizations to innovate from interaction to resolution. Trusted by businesses in more than 150 countries worldwide, NiCE's platforms are deployed across industries, connecting people, systems, and workflows to work smarter at scale, improve performance across the enterprise, and deliver demonstrably measurable results.

Information about Tata Communications
Tata Communications (NSE: TATACOMM) (BSE: 500483), part of the Tata Group, is a global provider of digital ecosystems, powering the rapidly growing digital economy in more than 190 countries and territories. As a trusted enabler, the company supports the digital transformation of businesses worldwide with collaboration and connected solutions, core and next-generation connectivity, cloud hosting and security solutions, and media services. Tata Communications serves 300 of the Fortune 500 companies and connects businesses to 80% of the world's leading cloud providers. For more information, please visit www.tatacommunications.com

Forward-looking statements and warnings
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^*TX = Total Experience