TechExcel Announces FrontOffice 4.0
TechExcel, Inc. today announced the official release of TechExcel FrontOffice 4.0 - the culmination of over two years of intensive research and development. This is the first high-end CRM solution that provides enterprise-level power and functionality, yet is easy to configure and affordable, allowing small to mid-sized businesses to seamlessly manage their critical marketing, sales, and customer support processes in exactly the way their business requires.
TechExcel designed the FrontOffice suite specifically for companies that want the power and flexibility of a high-end solution such as Siebel, PeopleSoft, or SAP, but cannot afford the time, money, and resources required to fully configure, deploy, and maintain these systems. Previously, these companies had to settle for much less powerful products to fit within their budget and resource constraints, compromising the quality and effectiveness of their core business processes.
“We have created something truly unique in today’s CRM market,” said Tieren Zhou, President of TechExcel. “TechExcel FrontOffice 4.0 is the first and only high-end solution that does not require expensive custom programming to deploy. By building intelligent business process objects directly into the core products, we have created an architecture that is easily configured to fit any complex business process using just a simple point-and-click interface. Other high-end vendors actually require re-programming the application to achieve the same result, which has been the industry’s approach for many years.”
TechExcel’s innovative approach is based on the reality that the most qualified people to customize a CRM system are those with the most intimate knowledge of their company’s business processes, namely the Marketing, Sales, and Customer Support managers themselves. Bypassing the knowledge transfer from functional manager to programmer/consultant, the resulting system is much more likely to reflect a company’s real demands and business practices. As the company grows and the business requirements change, these managers have the power to easily and quickly re-configure the system as needed.
“If you can design your ideal business processes on paper, you can easily configure TechExcel FrontOffice to implement your design without bringing in external programmers and consultants,” said Francois Caron, Director of Integration Services at Recruitsoft, an enterprise recruiting solution provider in Quebec, Canada. “With the ease of customization and deployment of TechExcel FrontOffice, we were able to smoothly implement and easily maintain a complete and powerful CRM system which satisfies all of our unique business requirements. We are extremely happy with some of the nice features such as the Customer Web Portal, which provides a very convenient and efficient communication channel between our internal teams and our customers. This product has allowed us to maintain excellent customer relationships in the past 3 years at minimum cost.”
About TechExcel FrontOffice 4.0 TechExcel FrontOffice is the only CRM solution specifically designed for today's software and product development companies. The suite of five integrated products incorporates download management, sales and marketing automation, support plan management and renewals, customer support, and asset management. TechExcel FrontOffice optimizes all of your critical customer-facing business processes, and connects your teams from different departments with one seamlessly integrated solution.
FrontOffice - MarketingWise MarketingWise manages comprehensive online marketing programs, from high-level marketing campaigns to sophisticated online marketing initiatives and data analysis. It focuses on your target customers and manages the complete Marketing Lifecycle from first impression to qualified prospect, tracking each prospect’s qualification status throughout. MarketingWise even escalates qualified prospects automatically into SalesWise, initiating your critical Sales process.
FrontOffice - SalesWise SalesWise manages every aspect of your Sales process, from initial contact through quote management and order processing. It creates a powerful extended sales team that incorporates Marketing, Sales, Support, and even Field Service and Development. SalesWise integrates seamlessly with ServiceWise to provide the most efficient customer support possible, both before and after the sale.
FrontOffice - ServiceWise ServiceWise manages all facets of your customer support process, no matter how simple or complex. It empowers your customers and business partners to be active participants in the support process by combining the industry’s most powerful Web interface with sophisticated wireless and client/server applications. Service agreements and maintenance plans are easily managed and the renewal process is fully automated. ServiceWise integrates seamlessly with SalesWise to efficiently manage all pre- and post-sales support.
FrontOffice - AssetWise AssetWise manages every phase of a product’s lifecycle from acquisition through customer purchase, field service, and even returns. It empowers your marketing, sales, and support teams to directly manage all relevant assets and related programs. AssetWise seamlessly integrates with all of the TechExcel FrontOffice applications to ensure complete synchronization of all asset management activities.
FrontOffice - DownloadPlus DownloadPlus is a powerful download management solution, allowing anyone to easily create a professional download Web site in just a few hours, without technical assistance. In addition to managing every downloadable file, from software products and documentation, to marketing materials and multimedia, it also lets you analyze your download statistics. Because DownloadPlus is fully integrated with the FrontOffice customer Web portal, you can control the download options of any customer based on their registration profile.
About TechExcel TechExcel is dedicated to developing intelligent software solutions that optimize today’s business processes. A leading provider of integrated FrontOffice/CRM, HelpDesk, and Project Tracking applications, TechExcel seamlessly integrates Web, Wireless, and Client/Server technologies to provide companies with the power and flexibility needed to better manage their business. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1000 customers in more than 25 countries worldwide. For additional information, contact TechExcel at 925-871-3900 or visit the Web site at www.techexcel.com.