Telanetix's AccessLine Division Continues Contact Center Market Momentum
Telanetix, Inc., a leading IP solutions provider offering telepresence and VoIP services to the SMB and SME markets, has signed an agreement with NAVIS, a nationwide provider of short term vacation rental solutions via its west coast-based contact center. Telanetix is to provide business phone service connectivity for NAVIS's contact center.
With cutting-edge NAVIS technologies and their proven insight on how to optimize the return on their customers' vacation rental or resort hotel businesses, it is possible for their customers to capture more caller data, mine that data for more focused and targeted marketing, drive more calls, and convert more of those calls to reservations -- which captures more data, targets their customers' marketing, and leads to closing yet additional calls.
"At NAVIS we use innovative software solutions, specifically targeted to our market segment, to deliver contact center service to our customers," said Kyle Buehner, CEO of NAVIS. "Working with Telanetix's AccessLine division will enable us to supply customers with an underlying, nationwide telephony network for our call center traffic and extend the reach of our industry-changing technology."
Telanetix's AccessLine offers its Business T1 service at a discount of 30 to 40 percent from that of traditional phone companies. The service includes local, long distance, and supports toll free and international calling as well as enhanced features such as fax mailboxes, unified messaging, and follow me services.
"NAVIS's decision to base their Contact Center operations on our business communications services is another example of our growing success in the Contact Center communications segment," noted Tom Szabo, chairman and CEO of Telanetix. "This segment has a strong need for the feature-rich yet cost effective solution that our VoIP phone services can provide. With the NAVIS decision, we are clearly beginning to develop momentum and a reputation in this growing portion of the business communications marketplace."
About Telanetix, Inc.
Telanetix is a leading internet protocol (IP) solutions provider
offering telepresence and voice over IP (VoIP) services to the
small-to-medium businesses and enterprise (SMB and SME) markets. By
leveraging on ubiquitous network infrastructures, Telanetix's solutions
meet the real-world communications demands of its customers. The company's
telepresence offering, called Digital Presence(TM), creates fully immersive
and interactive meeting environments that incorporate voice, video and data
from multiple locations into a single environment at better quality and
much lower price than competitors. The AccessLine Division provides VoIP
services and gives companies flexible calling solutions at a fraction of
the price of traditional telecom providers. Additional information can be
found at the Telanetix corporate website,
www.telanetix.com
About NAVIS
In 1987, NAVIS (then known as Buehner-Fry, Inc.) began providing call
management services to the vacation rental and corporate housing
industries. Two decades and a thousand clients later, our products have
evolved to include a suite of products that enable vacation rental managers
and independent resorts to be more guest centric than ever before. The
NAVIS System, along with the processes that make it all work, are helping
vacation rental managers and resorts to grow their businesses and be more
successful. For more information, visit
marketing.navistechnologies.com/default.aspx.
SOURCE: Telanetix, Inc