Economic Chaos, Looming Recession, Market Upheaval And Uncertainty: Four Reasons Why Now Is The Time To Buy Workforce Management Software

By Bob Webb, VP Sales, Pipkins, Inc.

Everyone is painfully aware of what is happening in the economy. These are uncertain times to say the least. Businesses are having to laser focus their efforts to retain customers. Because much of a company's revenue is generated through its call center, it is more critical than ever for call centers to ensure that they are meeting service levels and that agents are adhering to their schedules. There are four crucial areas where workforce management is invaluable in meeting these objectives.