Guest Column | May 6, 2019

Top Reasons To Use Defect Management Tools

By Ray Parker

Top 5 Questions When Selecting Remote Expert Solution

Bug tracking is an important stage in the software development lifecycle which cannot be skipped or ignored. It is carried out to save time and money and produce quality software. When working on a project, selection of the right defect management tools is important to ensure that the software is error free. There can be different types of errors that can cause a malfunction in the system.

Let’s have a look at the top reasons as to why testers should use defect management tools:

  1. Deliver Quality Software

A defect management tool is designed to detect bugs and rectify them. It can track errors and analyze as to why an error or bug exists in the first place. Developers use these tools to avoid any errors in the future and ensure quality software that meets end users’ requirements.

  1. Improve Teamwork and Collaboration

A bug tracking system allows teams to communicate with each other through chats and emails. All stakeholders can collaborate with each other to work on key problem areas so that it saves time. It is important that managers prioritize all bugs are assigned to respective developers for rectification. Centralized data system allows access to data that helps different team members to explore errors, and prepare reports for future decision making.

  1. Improve Return on Investment (ROI)

These tools are capable of prioritizing all errors and bugs according to their urgency levels. Development team gets an advantage of focusing on high priority issues first instead of wasting time on less important issues. This helps team members in increasing their productivity and in reducing development costs, thus improving the ROI.

  1. Detect Issues at Early Stages

A key feature of the bug tracking tool is that it has a complete record of detected bugs, when and how they occurred, who fixed them, and the duration it took to fix that problem. This tool detects defects in the formal testing phase and helps create a bug-free application at the final stage. These tools are designed to prepare metrics, so similar bugs do not appear in the future and how they should be addressed in case they do. Teams can make use of previous bugs, change codes, tests, and other important data for analysis in the future.

  1. Improve Customer Service

Defect management is all about identifying, recording, reporting, and rectifying errors that can possibly come up during software development. Tools are used to report, modify, and update the information. Tools help to create automated responses to end users and get updates via alerts. This improves customer experience and thus increase the number of happy and satisfied customers. When customers find their software reliable, chances are high that they will recommend them to others as well.

Thus, we can conclude that a defect management system is designed to find errors in order to save time and reduce the costs of software development. If these tools are used properly then they can improve efficiency and allow faster delivery of quality software. Companies use bug tracking tools rigorously to make sure that all development efforts pay-off in the long run.

Author Bio:

Ray Parker is a senior marketing consultant with a knack for writing about latest news in tech, quality assurance, software development and travel. With a decade of experience working in the tech industry, ray now dabbles out of his New York office.