UCN And Kelly Services Set New Standard In Contact Center Management With KellyConnect Powered By UCN

UCN, Inc., the leading provider of hosted communication systems, has entered into an exclusive technology partnership with Kelly Services, Inc., a global human resources solutions provider. UCN will augment the KellyConnect contact center solution with new capabilities designed to increase productivity and customer satisfaction while lowering costs-all in a single, integrated hosted contract center platform.

For Kelly Services' customers a single product, KellyConnect Powered by UCN, eliminates the costs and inefficiencies of separate software platforms for agent hiring, performance management, and contact center management. This revolutionary approach to contact center management is designed to reduce agent turnover, improve customer satisfaction and eliminate the need for upfront capital expenditures in the contact center.

"Our unique technology partnership with Kelly Services emphasizes the importance of agent skill and job satisfaction in creating a positive customer experience," said Paul Jarman, CEO of UCN. "Adding automation to the process of agent improvement and effectively addressing the most pervasive issues and challenges faced by contact centers makes 'KellyConnect Powered by UCN' one of the most powerful solutions for the global human resources industry. As the world leader in staffing services, Kelly is the ideal partner in this endeavor."

Jonathan Means, senior vice president for Kelly Services added, "The greatest challenge for contact center customers is finding and retaining their most valuable asset-great employees. Together with UCN's unique and advanced technology, we help our customers meet this challenge by automating the process of agent development and by including a core contact handling software platform that is always live and updated. Kelly is now equipped to handle the entire spectrum of traditional and home-based agent possibilities; from the traditional contact center that needs agents to the organization that wants to outsource its entire workforce -- or anything in-between."

KellyConnect Powered by UCN will be initially rolled out to a limited number of cities and eventually expand to include more than 300 markets throughout the U.S.

About Kelly Services
Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., offering human resources solutions that include temporary staffing services, outsourcing, vendor on-site and full-time placement. Kelly operates in 33 countries and territories. Kelly provides employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, creative services, light industrial, education, and health care. Revenue in 2006 was $5.5B. For more information, visit www.kellyservices.com. KellyConnect is an innovative approach to contact center staffing. The KellyConnect program provides full service staffing solutions for a variety of contact center environments including customer service, sales, market research, collections, and helpdesks.

About UCN
UCN, Inc. is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts. InContact includes an integrated suite of core contact handling applications, including contact routing, interactive menus, database integration, automated surveys and scoring analysis, reporting, monitoring, recording, administration and workforce scheduling and forecasting applications. InControl is a unique, rapid application development tool that enables inContact customers to develop highly flexible, customized business contact handling processes in record time. To learn more about UCN visit www.ucn.net.

SOURCE: UCN, Inc.