Verint Systems Continues Expansion In India Through Partnership With Leading Systems Integrator Datacraft
Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence, today announced that it has entered into a distribution agreement with Datacraft India Ltd. (SES: Datacrft) to deliver Verint's ULTRA Intelligent Recording Solution to the Indian contact center business intelligence market. The new partnership will provide actionable intelligence solutions to leading global enterprises with contact center operations in India.
"Our alliance with Datacraft supports Verint's continued expansion in India," says Dan Bodner, Verint's President and CEO. "The combination of Datacraft's market position, reputation and skilled staff of industry-accredited professionals, provides Verint with a strong local partner and positions us for success in the Indian market."
Datacraft India is the leading Network Systems Integrator in India, offering Customer Interaction Solutions (CIS) that enhance contact center productivity and quality for enterprises and telecom service providers. With headquarters in Hong Kong and Singapore, Datacraft has more than 50 offices and a staff of more than 1,200 in 13 Asia-Pacific markets.
"We have seen contact center capacity in India grow in the last year, and India now enjoys a leading share of the Asia-Pacific contact center market," said C. Dilip Kumar, Regional Director for Datacraft India. "We are pleased to be working with Verint and their powerful ULTRA solution to enhance the quality of agent-customer interactions in contact centers and deliver actionable intelligence to forward-thinking enterprises in India."
Verint's ULTRA Intelligent Recording is designed to drive enterprise quality by enabling organizations of all sizes to cost-effectively capture every customer interaction and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent-assisted co-browsing contacts. Easy access to customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.
About Datacraft Asia
Datacraft is a leading independent IT services company in Asia-Pacific, offering application network solutions for enterprises, telecom service providers and contact centers. With headquarters in Hong Kong and Singapore, Datacraft has more than 50 offices and a staff of more than 1,200 in 13 Asia-Pacific markets. Datacraft India was named the #1 Networking Systems Integrator for 2002 in India by Voice & Data, the region's well-known IT, telecom and business process outsourcing publication, which credits Datacraft with a leading Indian market share.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.