Verint Systems Launches Enterprise Quality Workshop Partners With Consulting Firm TARP To Enable Customers To More Effectively Align Contact Centers With Enterprise Goals

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Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and surveillance, and business intelligence, today announced a new enterprise quality workshop, entitled Actionable Intelligence for a Smarter Workforce, to be delivered in partnership with leading service transformation firm, TARP. The workshop is designed to help customers more effectively align their contact centers with enterprise goals.

Actionable Intelligence for a Smarter Workforce will examine enterprise customer service initiatives and translate these initiatives into goals and key performance indicators for the contact center. Through a combination of onsite discovery and facilitated classroom sessions, the 4 day workshop will enable Verint customers to create a balanced enterprise quality program for improved workforce performance and enhanced customer satisfaction and loyalty.

John Goodman, President of TARP and a contact center industry veteran, said, "Our research has consistently shown that organizations that link company goals, contact center goals and customer satisfaction are ultimately more competitive and more profitable." With a 32 year track record of providing actionable, measurable results to global Fortune 100 clients, TARP provides research, analysis and targeted consulting focused on the financial impact of customer service. "We are pleased to partner with TARP to deliver this important offering," said Mariann McDonagh, vice president of global marketing for Verint Systems. "Actionable Intelligence for a Smarter Workforce will enable Verint customers to implement a quality program tailored specifically to the needs of their organizations and obtain maximum return on their investment in our ULTRA solution."

ULTRA Intelligent Recording drives total quality by enabling organizations of all sizes to cost effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, e-mail, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and surveillance, and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.