WFMSG And Symon Communications Announce Workforce Management Outsourcing Agreement
Agreement Forges Award Winning Community Software with Industry Leading Best Practices
WorkForce Management Software Group, Inc., today announced that they have reached an outsourcing agreement with Symon Communications Inc., to provide end-to-end support of their workforce management product line, Community. The agreement provides for WFMSG to deliver all sales, service, support and maintenance for the product to installed and future customers.
"We are thrilled not only to represent this revolutionary workforce management product to the contact center market," said WFMSG President, Daryl A. Gonos, "but are even more excited to couple this technology with our proven best practices approaches. Our team has been helping contact centers select, implement and optimize workforce management technologies from all providers for the past decade," he continued. "Our unique history has enabled us to develop improved strategies that maximize our clients' return on their workforce management investments. The marriage of Community, the only .NET based workforce management application available today, with our best practices methodologies is a powerful combination that we predict the contact center market will rapidly adopt," he concluded.
The agreement allows Symon Communications to focus on its core competency of real time intelligent communications and leverages WFMSG's unparalleled experience with workforce management systems and practices.
"This powerful grouping of Community workforce management software and services will bring our customers the benefits of WFMSG's understanding and experience in contact center and workforce management processes," said Nelson Smelker, Symon Senior Vice President of Alliances and Marketing. Symon will continue to focus and expand on our contact center and core business competencies in real time operational and rich media communications.
For more information about Workforce Management Software Group and Community call us at (877) 866-6870.
About WFMSG
The WorkForce Management Software Group forges revolutionary workforce optimization technology, Community, with proven best practices approaches. Community represents the latest advancements in intelligent design and IT friendly platforms at a cost significantly below that of the industry averages. The product deployment and optimization strategies encompass WFMSG's unmatched heritage of workforce management professional services excellence. To find out more about how affordable workforce management software and advanced professional services can help your contact center visit us at http//www.wfmsg.com or call us at 877-668-6870.
About Symon Communications, Inc.
Symon Communications, Inc. is a privately held technology company with a focus on enterprise information, productivity and performance communications. The company develops and markets real-time reporting, messaging and alerting systems along with an advanced infrastructure for consolidating real-time information. Symon also provides a state-of-the art message creation environment with advanced text and graphic capabilities. Products include software, hardware and supporting services for all types of enterprise, contact center, data centers, digital signage, and office and manufacturing applications. With over 6,000 installations worldwide, Symon has provided award-winning products for over 25 years. Headquartered in Plano, Texas, Symon maintains direct sales and support offices as well as distributors around the globe. For more information, visit http://www.symon.com or call 972-578-8484.