WFMSG Announces Community Integration Availability Across Cisco Unified Contact Center Platforms

The WorkForce Management Software Group, Inc recently announced that their Community workforce management application has been successfully integrated into all Cisco Unified Contact Center platforms.

Community is a browser based workforce management application that delivers intelligent, targeted workforce management information to every position in the contact center, including agents, supervisors, analysts and schedulers. Each role has a user definable home page that also serves as Community's unique "Collaborative Exchange" facilitating rapid communications between all contact center resources. This wide utilization of the product by the entire contact center "community" is representative of the product's name and of the innovative direction that the WFMSG has taken the solution.

"We already have complete integration with the Cisco Unified Contact Center Enterprise version," said WFMSG COO, Todd A. Cotharin. "We have now added this tight integration with Cisco Express as part of our continuing focus on the mid market. Like Community, the Express platform represents a clear departure from the expensive, legacy platforms of the 80's and 90's and heralds the era of open systems. From a competitive perspective, our customers tend to want web based solutions and are forward thinking and innovative in the way they view their business and how they solve their challenges. They simply do not buy into the paradigm of investing in expensive infrastructure that ultimately cripples their maneuverability in very fast paced and competitive markets. The mid market will increasingly move toward soft ACD's as a solution of choice and Community as a progressive, flexible, scalable workforce management solution. This integration is an important step in cementing our leadership as the workforce management solution of choice for the internet age."

About WFMSG
WFMSG is a rapidly emerging leader in low cost, collaborative Web 2.0, innovative workforce management solutions. To learn more about Community or set up a live product review of this revolutionary product contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

SOURCE: The WorkForce Management Software Group, Inc