WhiteFence Integrates Online And Call Center Solutions Enabling Energy Providers To Expand One-Stop Home Services
WhiteFence, the nation's leading online comparison-shopping marketplace for home services, recently announced its integrated online and call center solution for service providers in the electricity, natural gas and communications industries. The WhiteFence one-stop shopping platform enables consumers to connect all of their services in one convenient location.
Founded in March of 2000, WhiteFence has sourced and processed more than 4.5 million orders for top providers nationally. In the past year, offline call center capabilities were incorporated with existing online solutions for AT&T, Verizon and Nicor Gas, among others. The AT&T Mover's One Source, powered by WhiteFence, incorporates both online and call center solutions, saving consumers time and money by helping them secure reliable, cost-effective services.
"Integrating call center services with our online system is a natural extension of our capabilities, which will enable us to attract and serve more customers," said Eric Danziger, WhiteFence's chief executive officer. "Millions of consumers already turn to WhiteFence to compare, purchase and switch their services, helping to ensure they receive the best deals and prices available. We will continue to address their needs by expanding our product lines, customer services and relationships with top providers nationally."
By combining online and offline solutions, WhiteFence expands the capabilities of electricity and natural gas providers to promote and sell ancillary products such as line guard, renewable energy credits, balanced billing, and appliance warranty.
"Adding integrated call center solutions not only enables providers to better accommodate their existing customers with one-stop home services, but it gives our providers a new avenue to capture additional customers seeking such solutions offline," said Franc Arbide, executive vice president of sales & business development at WhiteFence. "In recent months WhiteFence has increased the number of fulltime phone representatives to over 100, and now has the capability to quickly expand that number as needed."
For more information about WhiteFence services, providers can visit b2b.whitefence.com.
About WhiteFence
WhiteFence is the leading one-stop online comparison-shopping marketplace that helps consumers compare and order home services such as electricity, natural gas, phone, cable and satellite TV, high-speed Internet, banking and more. WhiteFence's proprietary transaction engine makes it easy for all 110 million U.S. households to find the best deals and conveniently set up their home services in minutes. WhiteFence is based in Houston, TX. The privately held company is backed by Adams Street Partners and Internet Capital Group .
SOURCE: WhiteFence