Witness Systems Compliance Recording Solution

In today's business climate, government and industry regulations, liability issues and accepted risk management practices have prompted many organizations to proactively record and archive the interactions between their customers/callers and their service agents. But capturing contacts is only one part of the compliance challenge. Maintaining, storing and retrieving the information – for verification, data mining and business intelligence – is equally important.

That's where Witness Systems Compliance Recording comes into play. Our compliance recording solution is a proven system for capturing, indexing and retrieving customer/caller interactions in both traditional and IP Telephony environments. Co-existence in the same system protects your investment as you modernize and evolve your network infrastructure.

Our compliance recording solution enables you to capture 100 percent of interactions, and its Web-based architecture scales from a single seat system to a distributed, multi-site enterprise – providing a single view of all contacts and a single point of administration. That means you can easily search and replay interactions, no matter where they were recorded within your enterprise.

Recognizing that today's enterprises collect and manage vast amounts of information from customers, suppliers and other third parties at every touch point, contact center and IP Telephony compliance recording enables the development of enterprise-wide contact management systems, which embrace every department that touch the customer/caller. Interactions, contact information and insight that, if made easily available to the right people in your business, can dramatically improve your operations and the service you deliver.