Witness Systems Impact 360

Now your company has a complete solution for optimizing your workforce performance. Your people. Processes. And technology. Throughout the enterprise and along the complete contact center workforce continuum. The result for your customers: Increased satisfaction, an optimized experience and true loyalty.

It's time to align your people, processes and technology so that they work together to achieve your business goals. Are they working collaboratively? Could they perform better? Are they enabling you to take advantage of the vital customer information that's contained in every customer interaction? And can you share this information with the rest of your enterprise?

IMPROVE EVERYTHING
Long recognized for our browser-based multimedia customer interaction recording, performance management and actionable learning applications, Witness Systems now offers Impact 360™, the broadest workforce optimization solution available from a single provider.

Impact 360 is a streamlined workforce optimization framework that seamlessly integrates customer interaction recording, workforce management, performance management and actionable learning with best-practices consulting to help you improve everything in your contact center. With Impact 360, you gain an unprecedented level of visibility into customer service processes, workforce performance, and customer intelligence across your enterprise while:

• Increasing customer satisfaction
• Optimizing the customer experience
• Capturing customer intelligence
• Improving customer retention
• Achieving customer loyalty