Witness Systems Quality Monitoring Solution

Your business is increasingly challenged to capture, manage and learn from your complete range of customer interactions. And while quality management remains a priority, you expect your contact centers to function more strategically by providing customer intelligence about your products, services and processes. How do you collect and store this information from multiple sites? And once you've captured the data, how do you analyze and leverage it efficiently?

That's where the pre-packaged Quality Monitoring Solution from Witness Systems comes into play. We've reinvented quality monitoring by uniquely combining proven call recording functionality with insightful performance management and actionable learning capabilities.

Our browser-based solution reliably captures, evaluates and retrieves customer interactions across multiple channels and sites. It provides high-volume and business-driven recording functionality, along with advanced data storage, retrieval and presentation capabilities, and tools to evaluate and enhance agent performance and training. By capturing customer contacts, you can assess how well your agents interact with your customers, along with how well your processes and technologies support them in doing so.