Witness Systems Workforce Management Solution

In today's contact centers, customer interaction volumes are moving targets. And when you factor in multiple sites, expanded media options, agent proficiencies and preferences, and customer expectations, the task of forecasting and scheduling becomes difficult to manage without the right tools and sophisticated analysis.

That's where the pre-packaged Workforce Management Solution from Witness Systems comes into play. We're reinventing workforce management by uniquely combining the proven workforce management functionality of Blue Pumpkin Software – a Witness Systems Company – with insightful performance management and actionable learning capabilities.

Comprised of an easy-to-use set of software and services, it simplifies the task of forecasting and scheduling, enabling contact centers to capitalize on the unique skills and proficiencies of every agent. As a result, you can reduce costs by staffing appropriately to meet your workload, drive business growth, and improve employee effectiveness and retention. Thousands of users around the world rely on our solutions each day to help them capture customer intelligence and optimize their workforce performance.