Workforce Management: Microster Pty Limited Selects Envox CT ADE To Voice-Enable Workforce Management Solution
Envox Worldwide, the global provider of IP-based voice solutions, recently announced that Envox CT ADE, one of the most widely used interactive voice response (IVR) development tools in the industry, has been selected by Microster Pty Limited to add a full suite of voice self-service options including IVR and alerts & notifications capabilities to their workforce management software. Envox CT ADE enabled Microster to launch this new product suite in just three months, and to offer it to customers at an attractive price point that will ensure a rapid return on investment.
"We're very pleased to be working with Microster on this important project," said Mark D. Flanagan, president and CEO of Envox Worldwide. "Envox CT ADE's overall price/performance and ease-of-use ensured that Microster was able to dramatically lower their development cost and decrease the time needed to create their cutting-edge voice self-service options, proving, once again, that Envox CT ADE is far and away the most cost-effective application development tool on the market today."
Microster selected Envox CT ADE to develop and deploy an IVR/outbound alerts module that communicates variable work schedules to employees and ensures their availability for specific shifts. The module enables employees to access their upcoming work schedules 24 hours a day via telephone. Employees can also report any their availability for the following week, related to vacation days, appointments, etc., and then the workforce availability database is automatically updated with these new details. When additional staff is required for a job, the system conducts outbound calls to individuals in the labor pool asking if they can work specific shifts. The outbound calls continue until the quota for the job is reached.
Envox CT ADE provided Microster with programming APIs and pre-built libraries for tightly integrating voice capabilities into their workforce management software. Microster developers used Envox CT ADE's powerful programming capabilities to quickly build the IVR solution's application logic and took advantage of its native APIs for controlling telephony resources to answer calls and interpret the information employees entered with the telephone keypad. The solution was deployed with Dialogic telephony boards on dual rack servers running Microsoft Windows.
"Envox CT ADE was instrumental in the successful launch of our new IVR offering," said Michael Bowman, R&D Director of Microster Pty Limited. "Envox CT ADE enabled us to quickly develop an extremely robust, elegant solution and offer it at a great price. And, working with Envox CT ADE provided us complete control over our telephony boards eliminating the need to integrate directly with the Dialogic APIs."
Microster's IVR solution reduces the time, cost and complexity of managing on demand staffing issues. By using Envox CT ADE, Microster was able to limit development costs. At the same time, they were able to achieve their objective of providing their customers with a valuable solution at a price that generates rapid ROI.
DP World, the company that handles approximately 50% of all container shipments into and out of Australia, was one of the first companies to benefit from Microster's new offering. They implemented the IVR solution to manage staffing at their Sydney, Melbourne, Brisbane and Fremantle locations, and to communicate work requirements to over 2,000 employees on a regular basis. DP World employees quickly embraced the convenience of using the IVR solution, which now handles between 1,000 and 2,000 calls per day. Replacing their manual contact methods with an automated IVR solution generated significant time and cost savings for DP World who realized their targeted ROI in just nine months.
"Our Envox-based IVR solution is an important and efficient means by which labor allocation at ports can be communicated to the workforce," said Geoff Barnes, Business Application Analyst of DP World.
This solution has also been implemented by Golden City Support Services in Bendigo, Australia.
For more information about Envox CT ADE, or to download an evaluation version of the tool, please visit www.envox.com/software/envox-ct-ade.asp.
About Microster Pty Limited
Microster is a fully Australian-owned Limited Liability company based in Newcastle New South Wales. Microster develops, distributes, and supports innovative Workforce Management Systems. The company also directly provides proactive implementation services to ensure that the significant benefits imparted by Microster systems are fully realized by our client-partners.
Microster has been trading for over ten years and focusing on Workforce Management Solutions since 1993 with the initial release of Microster 2.0. Subsequent product development has resulted in a truly generic workforce management and costing capability and current user organizations support from 200 to 15,000 personnel in the government services, healthcare, hospitality & tourism and transport logistics market sectors.
About DP World
DP World is one of the largest marine terminal operators in the world with 42 terminals spanning 22 countries, and a dedicated, experienced and professional team of more than 30,000 serving customers in some of the most dynamic economies in the world.
DP World provides quality marine terminal services designed to enhance customers' supply chain efficiency. It does so by effectively managing container, bulk and other terminal cargo. It also provides logistics, infrastructure development and consultancy services where its experience adds significant value for customers.
The company constantly invests in terminal infrastructure, facilities and people, working closely with customers and business partners to provide quality services today and tomorrow, when and where customers need them.
In taking this customer-centric approach, DP World is building on the established relationships and superior level of service demonstrated at its flagship operations in Dubai, Port Rashid and Jebel Ali. Jebel Ali has been voted "Best Seaport in the Middle East" for 12 consecutive years. DP World's international achievements were recognized in 2006, when Lloyd's List's awarded it the prestigious Port Operator of the Year Award.
In early 2006, DP World acquired P&O, including P&O Ports. The combined 2006 throughput of the company was around 42 million* TEU (twenty-foot equivalent container units) from the Americas to Asia, with global capacity of more than 48 million TEU. That capacity is set to increase significantly in coming years with a committed pipeline of expansion and development projects in key growth markets, including India, China and the Middle East. Capacity will rise to around 84 million TEU by 2016.
* Gross throughput for all terminals as at 31 December 2006
About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice solutions. The company's software and related services, including Envox OnDemand, dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox's products and services are available through a network of global channel partners. For more information, please visit www.envox.com.
For more information, contact – Catherine Van Evans - +1 508 871 7604; Darby Johnson - +1 603 559 5809, djohnson@beaupre.com.
SOURCE: Envox Worldwide