Workforce Management: People And Processes Working Together To Improve Results

The world of retail involves many moving parts, and many, many people. The reality is that most retailers struggle to get their people and processes connected across what we call the Demand-Driven Retail Continuum, a customer driven continuum from planning and merchandising through store operations to the point of sale. Much of this struggle is based on a lack of a single underlying set of information on which to support the continuum. In order to compete in today's environment of escalating competition across many channels, retailers need to connect the dots between strategic and execution realms, enabling them to drive significant new efficiencies, refine execution processes and become more agile and responsive to shifting customer requirements.

The Tomax Retail.net Solution Continuum is based on our assertion that Retail.net, our solution suite of open source, adaptive components, along with an integrated approach to people and processes, can serve as a catalyst for retailers today – large and small. The Continuum enables retailers to deploy discrete solutions in the context of an integrated, comprehensive long-term vision focused on the entire retail process, described as the continuum.

Workforce Management as an Element of the Demand-Driven Retail Continuum
Retail.net is based on the premise that solutions not only have to work together but that the people doing the work across the retail continuum are operating on the same underlying platform, the same information, and that their activities are coordinated in a highly integrated fashion. The Demand-Driven RetailContinuum is a simple yet multifaceted process that drives every retailer in every segment, of every size. The continuum takes into account the retail process from planning, merchandising, pricing and promotions through store execution – culminating in the customer experience that defines the retailer's success.

Every decision and activity within a retail organization is interrelated. Mining these interrelationships can provide intelligence and actionable recommendations for each constituent group within the retail organization. Tomax believes that Retail.net is the only software technology that has achieved the objective of producing timely, relevant and actionable information with a product offer focused on the Demand-Driven Retail Continuum. Workforce Management is an essential and integral element of the Continuum, as depicted in the Retail.net product footprint on the title page of this document.