Workforce Optimization Solutions: Voice Print Wins ''Best Of Show'' Award For Best Call Monitoring And Recording System At ICCM
Voice Print International (www.VoicePrintOnline.com), a world leader in the development of innovative, integrated interactions recording and workforce optimization solutions, today announced that its Activ! Performance Suite of contact center solutions was again named Best of Show in the category of Best Call Monitoring/Recording System at the International Call Center Management (ICCM) Conference & Exposition in Chicago. Activ! Performance SuiteTM is comprised of modular, tightly integrated interactions recording and workforce optimization solutions that capture real time intelligence – delivering real time results.
Produced by Questex Media Group, the ICCM Conference and Expo has been the annual gathering place for the global contact center community for nearly 20 years. The prestigious Best of Show Awards were announced on the closing day of the four-day event. The recipients were selected from over 100 participating companies. "The awards programs recognize the companies and individuals that are truly at the forefront of innovation and leadership in the contact center industry. We are thrilled to honor them for their outstanding achievements," said Suzanne Graf, event director at Questex Media Group.
"Winning a second Best of Show award for best call monitoring/recording system reflects Voice Print's long-term commitment to excellence and innovation – it's a great honor to continue receiving industry recognition," said Chris Morrissey, Voice Print's vice president of sales and marketing. "Voice Print's new recording technologies are ideal in VoIP environments where bandwidth is a major concern – we can record both voice and video interactions with minimal impact on an organization's LAN or WAN. We also demonstrated our new Quality Monitoring Dashboard that delivers the results of evaluation sessions directly to an agent's desktop. This empowers agents to change or modify their behavior instantly, rather than waiting to meet with a supervisor for feedback on their recent interactions."
Voice Print enables organizations to manage and maximize the value of their customer interactions – in real time. Voice Print's Activ! Performance Suite™ of workforce optimization solutions empowers every department to function at a higher level. The ability to efficiently capture, retrieve, analyze, share, and leverage valuable business intelligence in real time can make a substantial impact on an organization's bottom line – mitigating risk, optimizing processes, increasing customer satisfaction, improving productivity, and boosting profitability.
About Voice Print International
Voice Print is a leading innovator and provider of integrated interactions recording and workforce optimization solutions that capture real time intelligence – delivering real time results. Through its Activ! Performance Suite, Voice Print enables contact centers, trading floors, government agencies, and first responders, to capture, evaluate, and analyze traditional voice, VoIP, video and Web interactions to improve business and operational performance, mitigate risk, and ensure regulatory compliance. Voice Print solutions are designed with reliability, adaptability, and expandability in mind to accommodate changing technologies, customer needs, and legislation. For more information, visit http://www.VoicePrintOnline.com.