Yellow.ai Launches Generative AI-Powered ChatBots And VoiceBots Solution For Customer And Employee Experience Automation In SAP® Store

By integrating with five SAP solutions, companies can now leverage yellow.ai's Dynamic Automation Platform to deliver autonomous human-like experiences that elevate the customer and employee experience.

San Mateo, CA /PRNewswire/ - Yellow.ai, a global leader in conversational AI, today announced that its AI-powered generative ChatBots and VoiceBots solution for customer and employee experience automation is now available on SAP ® Store , the digital marketplace for SAP and partner offerings. Both solutions are based on the SAP Business Technology Platform using the SAP Integration Suite. While the Customer Experience (CX) solution integrates with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager, the Employee Experience (EX) solution integrates with SAP SuccessFactors Employee Central.

"Leveraging multi-LLM architecture, our generative AI-powered Dynamic Automation Platform is helping companies redefine how they connect with both customers and employees, giving them competitive advantage and valuable ROI at scale" said Raghu Ravinutala , CEO and co-founder , Yellow.ai. "Handling over 2 billion interactions each quarter, Yellow.ai's dynamic AI agents for chat and voice support 135+ languages ​​across 35+ channels including phone, Alexa, web, WhatsApp, Google Business Messaging and Facebook Our dynamic AI agents can enable businesses to automate customer functions through our product suitesConversational Service Cloud and Conversational Commerce Cloud , while our Conversational EX Cloud provides 24/7 support with self-service automation to address all daily employee inquiries at Scale. With our solutions, we are delivering human-like experiences, achieving more than 90% automation in 30 days with 60% reduced operational cost."

Available on the SAP Store for a free trial, the ChatBots and VoiceBots for CX solution can help companies:

• Deploy at scale: By eliminating the need to train dynamic AI agents through its proprietary AI engine and Large Language Model (LLM), DynamicNLP™, Yellow.ai's solution integrates with third-party systems using One-click integration to enable end-to-end transactions. Its pre-built industry-specific templates also enable faster time-to-market and time-to-value for businesses.
• Improve efficiency by reducing the rate of 'call forwarding': Leveraging the perfect blend of human and AI automation, the enterprise's dynamic AI agents handle dynamic workflows in real time and provide a knowledge base that accelerates responses from human agents and reduces training costs.
• Improving customer experiences with dynamic AI agents for text and voice: Customizable within each channel, the omnichannel solution's dynamic AI agents learn from every interaction for greater personalization, leading to ten times faster results for increase CSAT scores.
• Automate Inbound and Outbound Campaigns: Helps businesses run hyper-personalized campaigns for target segments, proactive communication via dynamic AI agents leads to increased conversions, garnering more signups using highly engaging widgets, and helps businesses companies to redirect web visitors to their WhatsApp AI Agent at the right time.

The ChatBots and VoiceBots for EX solution allows:

• 24/7 Multilingual Support Across Channels: Helping businesses connect with their employees through dynamic AI agents across 35+ text and voice channels, the solution enables instant self-service in 135+ languages, streamlines operations and increases employee satisfaction by 40%, leveraging its proprietary DynamicNLP™ and advanced multi-LLM generative AI models.
• Effective Query Resolution with AI-Enabled Agents: The solution empowers agents with generative AI-powered features such as autoresponders, ticket summary, and problem insights to ensure contextual resolutions to employee inquiries and increase employee efficiency. agents.
• Increased employee engagement with personalized solutions: You can help companies engage with their employees on an individualized level with personalized experiences throughout their lifecycle, from onboarding to performance management and wellbeing support.
• Smarter Employee Initiatives with Advanced Analytics – By leveraging real-time analytics, it helps companies drive insight-driven employee initiatives with metrics available in the form of dashboards, widgets, and reports on employee feedback, travel, and most frequent inquiries .

The SAP Store, found at store.sap.com, offers a simplified and connected digital customer experience to find, try, buy and renew more than 2,300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for every purchase made through the SAP Store, SAP will plant a tree.

Yellow.ai is a partner of the SAP PartnerEdge® program. The SAP PartnerEdge program provides the enablement tools, benefits, and support to make it easy to build high-quality, disruptive applications focused on specific business needs, quickly and cost-effectively. The program provides access to all relevant SAP technologies in a single framework under a single global contract.

About Yellow.ai
Headquartered in San Mateo , Yellow.ai is a global leader in conversational artificial intelligence, delivering autonomous human-like experiences for customers and employees to accelerate business growth. We believe that memorable conversations are at the heart of every meaningful brand interaction. More than 1,100 companies, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas and Randstad, trust our AI-powered, generative no-code Dynamic Automation Platform (DAP).

DAP's proprietary multi-LLM AI engine, DynamicNLP™, enables us to manage 2 billion conversations every quarter across 35+ channels in 135+ languages. We are passionate about delivering conversational experiences through our dynamic AI agents that help businesses achieve greater customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Artificial Intelligence Platforms and have raised more than $102 million from top-tier investors with offices in six countries.

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