Witness Systems Quality Monitoring Solution
Your business is increasingly challenged to capture, manage and learn from your complete range of
customer interactions. And while quality management remains a priority, you expect your contact centers to
function more strategically by providing customer intelligence about your products, services and processes.
Witness Systems Workforce Management Solution
In today’s contact centers, customer interaction volumes are moving targets. And when you factor in multiple
sites, expanded media options, agent proficiencies and preferences, and customer expectations, the task of
forecasting and scheduling becomes difficult to manage without the right tools and sophisticated analysis.
Witness Systems Impact 360
Impact 360 is a streamlined workforce optimization framework that seamlessly integrates customer interaction recording,
workforce management, performance management and actionable learning with best-practices consulting
to help you improve everything in your contact center.
eAgency Nice Office Suite
The suite of Nice Office products of web, wireless, and enterprise solutions, and are built on eAgency's Wireless Information Exchange (WIX). Although these products work together to form a powerful SFA/CRM system for a wide-range of industries, they are also independent solutions that can greatly enhance your current technology.
eAgency Wireless Information Exchange
eAgency engineers have designed the next step in wireless technology: the eAgency Wireless Information Exchange Platform (WIX). It's the one-of-a-kind solution that delivers true mobile access to your data.
iMessaging Systems iNspire
There are many call center solutions on the market today, but only one is designed exclusively for
the iSeries – iNspire Call Center Suite™. The iNspire Call Center Suite leverages the power,
flexibility and reliability of the iSeries to deliver a cost effective call center solution that is entirely
managed and controlled from the iSeries.
iMessaging Systems iVoice
Interactive Voice Response (IVR) is a system that allows
any individual using a telephone to communicate and
share data with a computer. This is accomplished
through an "interactive telephone conversation" between
the IVR and the person on the call. With IVR,
organizations use the capabilities of the ubiquitous
telephone to dramatically improve service to customers, employees and vendors
– basically, anyone having the need to access authorized data.
iMessaging Systems iAgent
iAgent™ brings the concept of "computer telephony integration," or CTI
to the iSeries. From small centers with a few CSRs to large call center
requirements, iAgent™ delivers improvements to customer satisfaction,
call processing and CSR (Agent) productivity. Computer telephony
integration, or CTI, is a buzzword used in the telephony industry for
several years now.
Axonom Powertrak CORE Server and Web Client
The Powertrak CORE module is Microsoft .Net-based and provides a proven set of must-have extensions for everyone using the Microsoft CRM system. With this simple add-on to Microsoft CRM, you get efficient linking of accounts, interactions, relationships, and processes that are must-have functions for both end-users and managers.
Powertrak provides financial services organizations, high-tech companies, member-driven associations, and other
Microsoft technology-centric companies with award-winning solutions to speed up all customer interactions, get rid of paperwork, and maintain the best relationships.