Product Showcase
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etalk's Job Applicant Screening Simulator (JASS)
3/11/2004
JASS employs an innovative calibration technique to give you applicant screening results that are customized to meet the needs of your company or workgroup. This unique calibration approach examines up to 100 of your current CSRs, then uses that data to identify the characteristics that lead to success in your particular operation.
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etalk Expert
3/11/2004
Expert is an integral part of the etalk Performance IMPACT suite. This powerful eLearning tool automates agent education through the targeted, intelligent delivery of online training programs.
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etalk Survey
3/11/2004
Survey operates in conjunction with a contact center PBX/ACD switch and gives your customers the option of taking a survey immediately after speaking to an agent. etalk Survey is faster and more productive than mail or telephone questionnaires. It can be used to improve both customer service and the CRM decision-making process.
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etalk Advisor
3/11/2004
etalk Advisor is today's most complete, easy-to-use system for measuring and evaluating agent performance. With Advisor, you establish the performance criteria for your customer contact center.
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etalk Recorder
3/11/2004
Recorder puts today's most powerful quality assurance monitoring capabilities at your fingertips. etalk Recorder supports simplified installation, a lower cost of ownership, and the ability to scale to meet your growing service requirements.
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Qfiniti Advise
3/11/2004
By automating many basic evaluation tasks, Advise improves evaluation accuracy and reduces the time needed to ensure optimum performance quality.
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Qfiniti Observe
3/11/2004
Observe's monitoring options include transaction-based monitoring of voice, screens, or both, simultaneously. Intelligent quality monitoring can be activated via CTI triggers or desktop events such as web access, applications, or keyboard activity.
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Exact Software e-Synergy
3/2/2004
Exact e-Synergy’s Web-based collaboration platform unifies the people, processes and knowledge that matter most to your business, creating an accurate, up-to-the-moment view of your organization's personnel, finance, workflow, documents and asset information, enhancing decision-making, analysis, scenario planning, and ongoing management across your entire business.
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Data-Tel Info Solutions xSELLerator Remote
2/23/2004
xSELLerator Remote offers you all of the outstanding functionality and exceptional performance of an in-house xSELLerator system, but because Data-Tel houses and maintains the xSELLerator server at its headquarters, you can enjoy a lower capital investment and eliminate many costs that are associated with running your own in-house system.
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Data-Tel Info Solutions xSELLerator
2/23/2004
The award winning xSELLerator from Data-Tel Info Solutions is one of the most cost-effective contact center solutions in the industry.
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