Product Showcase
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eQueue E-Mail
12/26/2003
eQueue E-Mail gives your customers increased flexibility in their communication choices, while at the same time giving you the ability to manage e-mail interactions as you would any other form of communication.
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eQueue Chat
12/26/2003
eQueue Chat enables assistance with online customers using real-time chat tools, giving your contact center another edge in customer service and satisfaction.
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eQueue Interfaces
12/26/2003
eQueue Interfaces gives you the necessary tools to tightly integrate the eQueue Multi-Media Contact Center solution with existing enterprise applications, including CRM, knowledge databases, self-service applications and e-commerce systems.
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eQueue Voice Mail
12/26/2003
eQueue Voice Mail is a fully integrated voice communications system that offers a wide range of voice messaging options for users in both contact center and other business environments
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eQueue PBX
12/15/2003
eQueue PBX is an integral part of the eQueue Multi-Media Contact Center Solution. eQueue PBX offers feature-rich PBX functionality delivering the advanced capabilities needed for today's sophisticated business communications and eliminating the need to purchase and manage a separate in-house phone system.
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eQueue Recording
12/15/2003
eQueue Recording is a unique feature of the eQueue that allows agent and/or customer interactions to be recorded and stored for later review. eQueue Recording also supports advanced features, such as bookmarking and external access to the recordings.
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eQueue Reporting
12/15/2003
eQueue Reporting provides flexible standard and custom reports, available in both real-time and historical formats, giving you the necessary information to manage contact center efficiency, agent performance, and service delivery levels.
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eQueue Routing
12/15/2003
Through a combination of multi-media contact management, intelligent routing and comprehensive real-time monitoring and management tools, eQueue Routing enables your organization to simultaneously maximize both customer service levels and contact center productivity.
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NetSuite
11/18/2003
NetSuite is the powerful software that combines CRM and Web capabilities with back-office ERP in a single application.
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eQueue Multi-Media Contact Center Solution
11/5/2003
The eQueue offers a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to more efficiently interact with their customers regardless of media type. The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, extensive real-time displays and historical reporting, complete telephony capability, e-mail, Web chat, integrated voice response, voice mail with unified messaging, workforce management, outbound dialing, quality assurance recording and a complete range of desktop devices and applications including Voice over IP
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