Product Showcase
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GoldMine Business Contact Manager Corporate Edition
10/23/2003
GoldMine Business Contact Manager Corporate Edition offers powerful functionality and scalability typically found in traditional enterprise products at a fraction of the cost, a fraction of the complexity, and a fraction of the time
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GoldMine 6.0 Business Contact Manager
10/23/2003
New GoldMine 6.0 Business Contact Manager takes your sales — and your business — to the next level with its team based, contact management capabilities
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PowerCenter™ KnowledgeServer
8/19/2003
The increasing demand to serve customers through more channels than simply phone and fax has precipitated the need to build intelligence into a customer relationship management solution.
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FrontRange GoldMine®
8/1/2003
Don’t let business opportunities slip away because your team has limited or unorganized information. GoldMine automates routine tasks so your sales team is more productive. With an XML-enabled customer management software suite, your team can collaborate, coordinate and act upon leads from anywhere with Internet access.
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HigherGround Praetorian
7/17/2003
HigherGround Praetorian is the liability recording solution that protects your company and eliminates the cost and waste of chasing down baseless claims.
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HigherGround Capture-911
7/17/2003
Higherground Capture-911 is a cost-effective, easy-to-use call and radio transmission recording solution for proven liability protection and compliance.
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HigherGround Mentor
7/17/2003
HigherGround Mentor gives you the tools you need to monitor, evaluate and improve agent performance so your company can capitalize on every opportunity that comes with every call.
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Astute PowerCenter™ Interaction
7/7/2003
Managing daily customer interactions is an essential part of your business, and today’s customers expect to choose when and how they communicate with your organization. One way to ensure your customers have immediate answers to their questions is to make multiple channels of communication available to them. A successful CRM solution must manage customer interactions from multiple sources through one integrated system and provide fast and accurate customer responses. Whether it’s via phone or internet, PowerCenter Interaction integrates your customer communications and routes them to the appropriate person for handling.
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Astute PowerCenter™ Chat
7/7/2003
Maintaining customer loyalty requires companies to rapidly adapt to the dynamic expectations of their customers. While email is the most common means of electronic communications, web chat is rapidly gaining popularity. PowerCenter Chat offers a one-to-one web chat link on your web site to provide customers with immediate answers and maintain customer loyalty. PowerCenter Chat is most effective when combined with the capability of an integrated system for multi-channel communications. Integrating phone, email, fax and chat, not only meets your customers’ communication needs, but also affords your organization the most effective way to handle them.
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PowerCenter™ Email Management System
7/7/2003
PowerCenter Email Management System fully integrates email into your customer interaction process. PowerCenter Email allows you to manage inbound emails with intelligent message analysis by leveraging PowerCenter KnowledgeServer, a specially designed knowledge base of your products, services and company information. Contact centers, marketing and sales offices currently receiving customer emails and web forms from customers will save time and money by using PowerCenter Email. Improve customer response time and reduce labor costs by taking advantage of suggested and automated responses to eliminate CSR’s answering of frequently asked questions.
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