CURRENT HEADLINES
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Cisco Unveils Advanced AI-Powered Webex Contact Center Solutions And Industry Integrations10/3/2025
Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early 2026 to unify quality management across the contact center.
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monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities10/3/2025
monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.
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Alberta Energy Regulator To Implement 3CLogic's Voice AI And Contact Center Platform For ServiceNow IT Service Management9/18/2025
3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of its ServiceNow-centric solution by Alberta Energy Regulator (AER).
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AudioCodes Expands Voice CPaaS Offering With AI Agents9/17/2025
AudioCodes (NASDAQ: AUDC), a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced AI Agents, a new module for the company's Live Hub Voice CPaaS.
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TNS Launches Inbound Contact Center Voice Security Solutions To Protect Businesses From Rising Fraud Threats9/16/2025
Transaction Network Services (TNS), a telecom industry leader in call authentication and robocall mitigation, today launched TNS Enterprise Voice Security, a comprehensive suite of call authentication applications designed to protect enterprises from evolving contact center fraud tactics – including vishing, AI voice cloning, customer impersonation and IVR mining.
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Conduent Integrates AI Technologies To Modernize Government Payments, Combat Fraud And Improve Customer Experiences For Beneficiaries9/16/2025
Conduent Incorporated , a global technology-driven business solutions and services company, is embedding generative AI (GenAI) and other advanced AI technologies into its suite of solutions for state and federal agencies.