CURRENT HEADLINES
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GTPL Hathway Limited Enhances Its Customer Experience With GIVA, An AI-Powered Chatbot4/26/2024
GTPL Hathway Limited, India's largest Multi-System Operator (MSO), unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities.
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8x8’s Latest Platform Innovations Enable Organizations To Bridge Customer Experience Gaps And Deliver Superior End-To-End Customer Engagement4/25/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today highlighted the latest enhancements to the 8x8 integrated cloud contact center and unified communications platform.
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Global Insurance Provider Selects 3CLogic To Streamline AI And Contact Center Capabilities With ServiceNow4/25/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
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Protocall Services Partners With EMR Provider Titanium4/24/2024
For over 30 years Protocall's behavioral health contact center, HelpNow, has set industry standards for round-the-clock access to high-quality crisis care. Received calls are documented within Protocall's custom database and sent to the caller's care provider.
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automotivemastermind Enhances Mastermind's Connectivity Through Tekion Integration4/23/2024
automotiveMastermind, the automotive industry's trusted data and technology provider, will integrate its Mastermind technology with Tekion, innovator of the first and fastest cloud-native automotive retail SaaS platform, Automotive Retail Cloud (ARC).
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Leveraging Ansa's technology, Sweetfin Launches Customer Wallet4/23/2024
Ansa, the fintech infrastructure solution enabling merchants to launch branded customer wallets, today announced its new partnership with Sweetfin, the chef-driven, premium poke bowl concept based in Los Angeles.