Featured Articles
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Three Ways To Deliver High-Impact Customer Experiences
10/26/2007
White Paper: Three Ways To Deliver High-Impact Customer Experiences
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Three Ways To Deliver High-Impact Customer Experiences
By Alan Vondrell, Austin Logistics 10/26/2007Whether calling in or getting a call, today’s customers expect the worst. However, when customers have a great call center experience they are so appreciative that their loyalty for that company soars. The reasons companies have acquired the bad rap include many years of bad business decisions and a lack of appreciation for their call center operations. But many are now realizing their mistake and are improving their customers’ call center experiences. As a result, these “customer experience earlyadopters” are reaping the rewards. Submitted by Austin Logistics -
Medical Design Company Launches CRM Initiative For Field-Based Sales Force
10/19/2007
CardioDynamics International Corporation, the leader in Impedance Cardiography (ICG) technology, develops noninvasive hemodynamic diagnostic and monitoring technologies, which measure blood volume and velocity changes in relation to heartbeat. CardioDynamics evaluated its customer relationship management (CRM) strategy and found that the sales team was lacking a CRM tool that helped advance sales initiatives in the field. Submitted by Perlego
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Goodway Technology Corporation Improves Customer Service With Oncontact Software
10/19/2007
Goodway Technologies is a leading manufacturer and marketer of industrial cleaning maintenance equipment for the HVAC and power generation industry. In hopes to improve productivity and create more visibility for its sales team, Goodway decided to implement a customer relationship management (CRM) program. However, problems began to emerge after its initial solution was deployed. The software was not stable or flexible, and became a burden for its sales team rather than a source of support. Submitted by Oncontact Software
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Top Nine Ways To Increase Customer Loyalty From Allegiance, Inc.
10/19/2007
Research shows that the reason most customers leave has nothing to do with the product. In fact, most customers say they are satisfied right before leaving. According to Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, companies need to go beyond customer satisfaction to build loyalty and engagement.
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I.S.K. Industries Improves Vendor Relations through Use Of Sage SalesLogix CRM And Technology Advisors
10/4/2007
I.S.K. Industries is the Midwest's premier sales, marketing and service organization. I.S.K. is based in Rolling Meadows, Illinois, and represents leading manufacturers in 14 states. The company provides services to the industrial and retail distribution channels and is committed to bringing customers products, information and solutions necessary to assist in their success and profitability.
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Complimentary Whitepaper Download Invitation For Pharmaceutical Customer Relationship Management (CRM)
9/14/2007
Pharmaceutical intelligence leader Cutting Edge Information is happy to announce a free whitepaper positioned to help pharmaceutical leaders optimize customer relationship management (CRM) techniques and strategies. The whitepaper is titled "Pharmaceutical Customer Relationship Management: Effective Strategies and Positive Results" and can be downloaded here: http://www.cuttingedgeinfo.com/reports/wp215_pharma_crm.pdf.
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The ROI Of Performance Management
9/6/2007
In nearly all organizations, there are hidden inefficiencies and disparities in performance which can to be uncovered and fixed. Performance Management is a set of tools and practices increasingly being used by contact centers to expose these inefficiencies and drive improvement. In the contact center, Performance Management has emerged as a standard management activity, and in leading operations, has become as critical as workforce management, quality monitoring, call scripting, and proper contact routing. Submitted by Merced Systems
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Customer Relationships In A Web 2.0 World
9/3/2007
The Whetstone Edge, LLC announces the publication of a new white paper entitled "Customer Relationships in a Web 2.0 World." Companies are losing influence with their customers. As customers face and increasingly complex and fast-changing world, they want help. However, trust levels in companies and their agenda are low. Customers are using Web 2.0's social media to get insight and information from customer generated content.
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Strengthen Physician Relationships: CPM Issues White Paper On Physician Database Marketing System
8/27/2007
CPM Marketing Group, Inc. a leader in Customer Relationship Management (CRM) solutions for healthcare, has released a white paper on its Physician Database Marketing System. The document discusses the value of physician relationships, reviews current market challenges and offers CPM’s physician marketing database as a new solution to overcome obstacles and maximize communication efforts.
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