Featured Articles
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Transforming Manufacturing Using Voice Of The Customer Strategies By Louis Columbus
1/7/2008
Competing for customers has never been more challenging, intensely focused, or costly for manufacturers globally. Instead of relying on plunging prices or continually adding in product line extensions to marginally increase a given products’ market size and potential sales, manufacturers must get back to what made many of them successful to begin with, and that is concentrating on knowing the unmet needs of customers and responding to them with innovative products and solutions better than any competitor globally. Submitted by Cincom Systems
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eCommerce Solutions: Listen, Learn, And Leverage — Merchant Views Of Personalization And Lasting Customer Relationships
12/18/2007
White Paper: eCommerce Solutions: Listen, Learn, And Leverage — Merchant Views Of Personalization And Lasting Customer Relationships
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White Paper: Optimizing Enterprise Software Support
12/12/2007
White Paper: Optimizing Enterprise Software Support
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Optimizing Enterprise Software Support By Punita Pandey, netCustomer
12/12/2007
Enterprise software is what companies use to run their business functions such as accounting, human resources, customer relationships management, and supply chain management. The idea behind using enterprise software was to make businesses run more efficiently. The software was meant to enhance the ability to move the right information to the right people at the right time thereby enabling enterprises to quickly adapt to changes in the market place. But the same software could also produce just the opposite results if proper planning and checks and balances were not put in place. Submitted by netCustomer
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Transformation In Support Of The Future Force
12/11/2007
The Defense Logistics Agency’s Transformation Roadmap is our plan and commitment to dramatically improve warfighter support at a reduced cost through business process re-engineering, workforce development, technology modernization and organizational change. Submitted by DLA
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Surf Life Saving New Zealand Embraces Hosted Web Technology To Secure Revenue Stream
12/10/2007
Few volunteer associations are more respected in New Zealand than the country’s surf lifesaving body. Surf Life Saving New Zealand (SLSNZ) has a proud, century-long history of saving the lives of men, women, and children who swim in the seas surrounding the country. Submitted by Oracle
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RPM Solutions Maximizes Revenue By Focusing On Opportunities That Deliver The Highest Returns
12/10/2007
RPM Solutions Pty Ltd is a Melbourne-based innovator in IT performance testing, monitoring, and management. Established in 1989, the private company provides consulting services to the engineering, finance, government, and telecommunications sectors.
“We help large companies maximize their return on investment in technology,” said Paul McLean, chief executive officer of RPM Solutions. “We run tests to mitigate IT performance and stability risks. Our testing services help organizations understand how their technology can be used at the optimum level.”
RPM Solutions was using a Microsoft Word customer relationship management (CRM) program to store client information, such as contact details and transaction history. The program, however, provided a limited view of the company’s client roster, and business and sales activities. Submitted by Oracle
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HP OpenView Application Management Solutions
11/29/2007
HP OpenView Application Management Solutions enable application owners to provide consistently well performing and available applications by addressing multiple aspects of the application life cycle. In addition to building manageability into an application, the solutions comprehensively monitor the entire business-critical application environment. They enable the application owner to see their applications as their customers do, understand the impact of underlying infrastructure, automate change management and identity management/access management tasks, and quickly isolate the root cause of problems to minimize costs, resolve problems before they impact customers or the bottom line, and shift resources from maintenance to innovation. Submitted by Hewlett Packard
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Zen In The Art Of Sales Team Performance By Dan McDade, PointClear
11/28/2007
Somewhere in time, I’m fairly certain, the three key steps for sales management were carved on a stone tablet. Hire, train, compensate is the golden rule that most sales organizations live by–hire the best-qualified candidates, provide them with training and compensate for performance. Easy enough to follow, sure. But is that all that is needed to make a good sales team soar? Submitted by PointClear
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Salesforce.com Deploys Own CRM Application On BlackBerry For Its Worldwide Sales Force
11/26/2007
Since Salesforce.com was already a BlackBerry user and a BlackBerry Alliance Partner, it seemed like an obvious decision to extend the proven abilities of the BlackBerry Enterprise Solution to make their own CRM solution wirelessly available to their team. Salesforce.com also uses BlackBerry devices, with applications and mobile email, across other departments including IT, Corporate Marketing and senior executives. Submitted by Research In Motion