Featured Articles

  1. SinglePoint Consulting Group Finds Efficiency And Profits In Autotask 4/4/2006
    SinglePoint Consulting Group is an IT and business systems consultant dedicated to helping project-driven organizations succeed by providing products and services that increase performance and profitability. Submitted by Autotask
  2. Increase Revenue While Reducing Costs With Autotask 4/4/2006
    CORESense's perspective is that there are only two reasons why people buy business software: to increase revenue or to reduce costs. Autotask helps with both. Submitted by Autotask
  3. New Best Practices For Productivity Management In The Contact Center 10/24/2005
    Managing productivity in contact centers is such a fundamental, well-understood practice that it receives almost no process analysis and therefore seldom changes. Even after a quarter-century of operations and industry evolution, Productivity Management is performed largely the same way now as then. Submitted by Witness Systems
  4. Using On-Demand eLearning To Correct Costly Agent Errors By Henry Lach, Syntora Inc. 7/7/2005
    A new model in eLearning known as "on-demand" is emerging from the traditional method of agent training in call centers. Most eLearning is on a scheduled basis designed to train agents in topics ranging from new procedures to how to handle unhappy customers. Submitted by Syntora Inc.
  5. Vermont Country Store Implements Scheduling Solution To Improve Store Efficiency 3/3/2005
    Since installing Pipkins, Vermont Country Store has increased their number of employees. In their non-busy season in 1997 they had approximately 115 employees compared to 175 today. A savings in payroll and reduction in overtime hours was also experienced since it took less time to produce a schedule and agents were scheduled more efficiently. Submitted by Pipkins
  6. Wausau Benefits Insures The Highest Level Of Customer Service With Jacada 9/21/2004
    At Wausau Benefits, their claim service representatives (CSRs) process claims and take customer service calls. Unfortunately, the representatives were faced with several non-integrated applications in order to handle the claims processing and customer service functions. Submitted by Jacada
  7. e By Epicor Webcasts Schedule 9/9/2004
    Our convenient, educational webcasts will explain how companies like yours are using Epicor's Industry solutions to run their business more efficiently and increase profitability in new ways. We'll show you how our 'For Your Industry' Solutions cater to the specific needs of each company with our highly adaptable, scalable financials, budgeting, distribution, supplier relationship management, analytics and customer service solutions, all via an integrated suite of applications.
  8. Slay The Big-Box Dragon With CRM 2/23/2004
    Execution of a customer relationship management initiative will help you execute the competition. Used with permission from Integrated Solutions For Retailers Magazine
  9. How To Guarantee Customers For Life 2/23/2004
    Making a customer a customer for life takes effort, but the results are well worth it. Used with permission from Integrated Solutions For Retailers magazine
  10. Customer Life Cycle Management 8/7/2003
    Your success depends on your ability to build strong, profitable customer relationships throughout the entire customer life cycle. Marketing, delivery, service, and billing are obvious customer touch points. But order fulfillment, forecasting, and demand planning are equally important elements of service quality.

    Submitted by JD Edwards