Featured Articles
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Two Ways To Increase VoIP Revenue
4/2/2008
White Paper: Two Ways To Increase VoIP Revenue
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The Cure For Provider And Payor Pains
2/29/2008
Based in Eden Prairie, Minn., Ingenix helps transform organizations and advance the state of health care through information and technology. It works with more than 250,000 physicians, health care providers and others that rely on its innovative products, services and consulting to improve the delivery and operations of their business. Ingenix is a wholly owned subsidiary of UnitedHealth Group (NYSE: UNH). Submitted by PointClear
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Medway Council Puts Customers First Using Onyx OneServe Employee Portal
2/8/2008
Medway is situated in north Kent in the southeast of England, in the heart of the Thames Gateway. Being a unitary authority, Medway Council provides the full range of local government services, including education, environment, social care, housing, planning, and much more. With the help of a partner, Medway chose Onyx eShop, recently upgraded to Onyx OneServe 5.0, as the platform on which to build a purpose designed Contact Centre. Submitted by Consona Corporation
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Webster Buchanan Research White Paper Reveals Fresh Approach To Customer Relationship Management Initiatives Via Total Customer Management
2/8/2008
Consona CRM, a provider of total customer management solutions for the enterprise, recently announced its sponsorship of a research paper entitled, “Far-sighted Pragmatism: the Third Wave of Customer Management,” written by Webster Buchanan Research’s Keith Rodgers and David Longworth. The study presents a new approach to total customer management (TCM), combining the early vision of customer relationship management (CRM) with the practicalities of execution needed to generate results in today’s CRM initiatives.
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CRM System Used To Centralize Data And Form Relationships Between Sales Reps And Advertisers
2/7/2008
Scripps Networks is a subsidiary of the E. W. Scripps Company, a diverse media concern with interests in national lifestyle cable networks, newspaper publishing, broadcast television stations, electronic commerce, interactive media, and licensing and syndication. Scripps recently set out to find a CRM system that could not only centralize its data, but also allow the company to better understand the relationships between its sales reps, ad agencies, advertisers and its networks. Submitted by Infinity Info Systems
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Panasonic Implements A CRM System To Adapt To A Growing Market
2/7/2008
Panasonic Computer Solutions Company has empowered the mobile workforce by delivering reliable and durable mobile solutions for over 13 years. Due to the enormous popularity of the Toughbook line, Panasonic Toughbook needed a CRM system able to adapt quickly to Toughbook’s rapidly growing marketshare. Considering the complexity and scope of Panasonic Toughbook’s needs, Infinity recommended Sage CRM SalesLogix. Submitted by Infinity Info Systems
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White Paper: Glenmede Increases Retention Rates Among High-Value Clients With Onyx CRM
1/25/2008
White Paper: Glenmede Increases Retention Rates Among High-Value Clients With Onyx CRM
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White Paper: What Makes the Perfect Salesforce?
1/20/2008
White Paper: What Makes the Perfect Salesforce?
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What Makes the Perfect Salesforce?
By Derek Gatehouse, The Perfect Salesforce 1/20/2008Want to hire a top producing salesperson for your company? Sure, everyone does. In all my management and consulting years I’ve never been mandated to hire average salespeople.
But hiring top producing salespeople on a regular basis—those individuals who consistently sell at least four times more than their average counterparts—is perhaps one of the greatest challenges in business. By Derek Gatehouse, The Perfect Salesforce -
White Paper: Transforming Manufacturing Using Voice Of The Customer Strategies
1/7/2008
White Paper: Transforming Manufacturing Using Voice Of The Customer Strategies
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