Business Wire

  1. TELUS International To Acquire Competence Call Center

    TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.

  2. Snowflake Deepens Its Relationship With AWS To Provide A More Seamless Customer Experience

    Snowflake, a cloud data platform, today announced that it is deepening its relationship with AWS to provide a seamless customer experience.

  3. Gainsight Taps inSided To Provide B2B Customer Success Community Platform

    inSided, the only customer success community platform built specifically for B2B software companies, announced recenty that it has formed a partnership with leading customer success platform Gainsight.

  4. SharpenDB Collects And Converts Customer Data From Multiple Systems, Channels Into Easy-To-Read Charts, Tables And Columns To Maximize The Agent And Customer Care Experience And Improve KPIs

    Sharpen Technologies, developers of the agent-first contact center platform, recently announces the release of SharpenDB, cloud-native storage that allows users to digitally transform their data from multiple systems and channels into easy-to-read custom charts, tables and columns, optimizing the agent and customer care experience.

  5. Specialized Gift Manufacturer Chooses Five9 To Deliver Exceptional Omnichannel Customer Service

    Five9, Inc., a leading provider of the intelligent cloud contact center, recently announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact center with the Five9 scalable, flexible and reliable cloud-based solution.

  6. New Software AG And Adobe Offering To Deliver Improved Customer Experience, Bolstering Sales And Marketing Campaigns

    Software AG recently launched a certified connector for Adobe’s Marketo Engage platform. This connector integrates a user’s SAP Service Cloud solution or SAP Sales Cloud solution implementation with Marketo Engage, establishing a direct connection between customer data and Adobe’s customer experience management (CXM) tools.

  7. NICE inContact CXone Empowers Omnichannel Experiences With New Native Salesforce Lightning User Interface

    NICE inContact, a NICE business, recently announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – defined as not starting over when switching channels.

  8. New Product From SugarCRM Provides Key Customer Data During Real-Time Communications

    SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, recently announced Sugar Connect, its latest product innovation designed to improve end-user adoption of CX solutions through simplification, integration and the application of the company’s no-touch philosophy.

  9. Amazon And Leading Technology Companies Announce The Voice Interoperability Initiative

    Today, Amazon and leading technology companies announced the Voice Interoperability Initiative, a new program to ensure voice-enabled products provide customers with choice and flexibility through multiple, interoperable voice services.

  10. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms