Business Wire

  1. Rockland Trust Launches Ad Campaign Through The Voice Of The Customer
    5/20/2019

    Rockland Trust introduced a new fully-integrated advertising campaign portraying the multifaceted lives of its customers from their perspective and how the Bank helps them achieve their goals

  2. 3CLogic Announces New Omnichannel Integration With ServiceNow Digital Workflows And Agent Workspace.
    5/7/2019

    3CLogic, a leading provider of cloud contact center software for enterprise businesses, recently announced its newest offering for ServiceNow, as it continues to extend its existing native integration with the service management platform

  3. COPC Inc. Announces Customer Service Journey Consulting Program
    5/7/2019

    COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces the global availability of a consulting program to manage the customer service journey, providing a new way for any company to address performance issues with their customer care operations

  4. Northfield Bank Selects Sagent For Contact Center Support
    4/24/2019

    Sagent recently announced its white-labeled service Contact Center Support has been selected by Northfield Bank, a full-service New York/New Jersey metropolitan area bank with $4.4B in assets and 40 branch locations, to strengthen customer service support.

  5. PCM Partners With RingCentral To Bring Cloud Communications Solutions To Enterprises
    4/18/2019

    PCM, Inc., a leading technology solutions provider, announced a partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, to bring cloud communications solutions to enterprises across North America and the UK.

  6. NICE inContact CXone Spring 2019 Release Adds End-To-End Artificial Intelligence (AI) Capabilities
    4/16/2019

    NICE inContact, a NICE business,recently announced the Spring 2019 release of NICE inContact CXone, which adds multiple AI-powered updates across the contact center for smarter customer and agent engagement, plus enhanced depth and breadth of CRM integrations.

  7. Nimble Named Market-Leading CRM For Office 365, G Suite For Seventh Consecutive Year, Says G2 Crowd
    4/2/2019

    Nimble, The Simple CRM for Office 365 and G Suite, recently announced it has been named a CRM Market Leader for Customer Satisfaction for the seventh consecutive year, according to G2 Crowd (the world’s leading business software reviews platform).

  8. Bidgely CARE Solution Brings Artificial Intelligence To Utility Customer Service
    4/2/2019

    Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.

  9. Avaya Taps Nuance To Deliver New, Easy-To-Navigate Conversational Interfaces For AI-Enhanced Customer Experience
    4/1/2019

    Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, recently announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions.

  10. UJET Continues Unparalleled Pace Of Innovation With Added Text, Chat And Feedback Capabilities
    3/27/2019

    UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, recently announced the general availability of new enhancements to the UJET Customer Support Platform.