Business Wire

  1. Nimble Named Market-Leading CRM For Office 365, G Suite For Seventh Consecutive Year, Says G2 Crowd

    Nimble, The Simple CRM for Office 365 and G Suite, recently announced it has been named a CRM Market Leader for Customer Satisfaction for the seventh consecutive year, according to G2 Crowd (the world’s leading business software reviews platform).

  2. Bidgely CARE Solution Brings Artificial Intelligence To Utility Customer Service

    Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.

  3. Avaya Taps Nuance To Deliver New, Easy-To-Navigate Conversational Interfaces For AI-Enhanced Customer Experience

    Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, recently announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions.

  4. UJET Continues Unparalleled Pace Of Innovation With Added Text, Chat And Feedback Capabilities

    UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, recently announced the general availability of new enhancements to the UJET Customer Support Platform.

  5. Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience

    Enterprise Connect – Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, recently announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies.

  6. NICE Robotic Process Automation Announces Partnership With CallVU To Drive Seamless End-To-End Customer Experience

    NICE (Nasdaq: NICE) recently announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. 

  7. NNIT Selects Cherwell Software To Increase Efficiency And Improve The Customer Experience

    Cherwell Software, LLC (‘Cherwell’), a global leader in service management, has announced that NNIT A/S, a leading provider of IT services and consultancy, has selected the Cherwell IT Service Management (ITSM) platform to improve customer experience

  8. Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents And Bots

    HelpSocial, the #1 platform for integrating and automating digital in the contact center, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact center platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents

  9. FirstFuel Announces Integration Of AI-Powered Analytics And Customer Engagement Solutions With Vlocity Energy And Utilities Cloud Apps

    FirstFuel Software, the global leader in B2B energy analytics and customer engagement for utilities, and Vlocity, Inc, the leader in Energy & Utility cloud software on Salesforce, recently announced a Vlocity Industry Partner (VIP) alliance and the verified integration of Vlocity Energy and Utilities Cloud Apps with energy data analytics from FirstFuel

  10. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms