UJET Adds Live Multi-Media Sharing Over Text Messaging To Improve The Real Time Customer Support Experience
UJET, Inc., the company that’s reimagining customer support with mobile-friendly, multi-channel solutions, recently announced the immediate availability of in-call texting and multimedia sharing over interactive voice response (IVR)
Vision Critical Offers Accreditation And Certification Program For Progressive Customer Insights Professionals
Vision Critical recently announced a customizable professional accreditation and certification program as part of Vision Critical Academy, its collaborative learning environment
Solutionreach Partners With Jive By LogMeIn, To Enhance Options For Practices
Solutionreach, the leader in patient relationship management (PRM) solutions, announced today it has partnered with VoIP business phone system provider Jive by LogMeIn
Five9 Customer Service Index 2018 Reveals A Rise In Customer Expectations And Willingness To Share Data
Five9, Inc., a leading provider of cloud contact center software for the digital enterprise, recently announced the findings of the second-annual Five9 Customer Service Index, commissioned by Five9 and conducted by Zogby Analytics
LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM
LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms
Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs
SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.
New Study Shows Customer Experience Is A Competitive Differentiator
According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage.
SPSS mrDialer With Voice over IP (VoIP) Lowers Costs For Market Researchers, Enables The Virtual Call Center
SPSS DIRECTIONS USER CONFERENCE -- SPSS Inc. (Nasdaq: SPSS), the leading global provider of Predictive Analytics software and solutions, today announced SPSS mrDialer 4.0 with Voice over Internet Protocol (VoIP).
CyrusOne CEO To Share Eco-Efficient Data Center Trends
CyrusOne, a leader in high-availability, high density data center services, announced today its President and CEO, David Ferdman has been invited to participate in a panel discussion on “Eco-Efficient IT” to share best practices, techniques and ideas on reducing data center carbon footprints.
Industry Visionaries To Discuss Next-Generation Data Centers For Financial Services Firms
Adaptivity, the premier data center architecture consulting firm, will participate in a free, one-hour Wall Street & Technology Webcast entitled, "How to Build a Next-Generation Data Center."