Rockland Trust introduced a new fully-integrated advertising campaign portraying the multifaceted lives of its customers from their perspective and how the Bank helps them achieve their goals
3CLogic, a leading provider of cloud contact center software for enterprise businesses, recently announced its newest offering for ServiceNow, as it continues to extend its existing native integration with the service management platform
COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces the global availability of a consulting program to manage the customer service journey, providing a new way for any company to address performance issues with their customer care operations
Sagent recently announced its white-labeled service Contact Center Support has been selected by Northfield Bank, a full-service New York/New Jersey metropolitan area bank with $4.4B in assets and 40 branch locations, to strengthen customer service support.
PCM, Inc., a leading technology solutions provider, announced a partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, to bring cloud communications solutions to enterprises across North America and the UK.
NICE inContact, a NICE business,recently announced the Spring 2019 release of NICE inContact CXone, which adds multiple AI-powered updates across the contact center for smarter customer and agent engagement, plus enhanced depth and breadth of CRM integrations.
Nimble, The Simple CRM for Office 365 and G Suite, recently announced it has been named a CRM Market Leader for Customer Satisfaction for the seventh consecutive year, according to G2 Crowd (the world’s leading business software reviews platform).
Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.
Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, recently announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions.
UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, recently announced the general availability of new enhancements to the UJET Customer Support Platform.
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