Business Wire

  1. New Product From SugarCRM Provides Key Customer Data During Real-Time Communications

    SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, recently announced Sugar Connect, its latest product innovation designed to improve end-user adoption of CX solutions through simplification, integration and the application of the company’s no-touch philosophy.

  2. Amazon And Leading Technology Companies Announce The Voice Interoperability Initiative

    Today, Amazon and leading technology companies announced the Voice Interoperability Initiative, a new program to ensure voice-enabled products provide customers with choice and flexibility through multiple, interoperable voice services.

  3. City Of Barrie Automates Customer Service Operations With Verint Solutions And Expands Digital Services

    Verint® Systems Inc., The Customer Engagement Company, recently announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction.

  4. SugarCRM Driving The Future Of Customer Experience With Powerful Products And New Vision

    SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, recently announced a new portfolio of customer experience applications and key differentiators among industry peers.

  5. Avaya And Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions That Amplify Salesforce, ServiceNow, Microsoft Dynamics And Other Leading CRMs

    Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize AI with richer contextual customer data to drive predictive engagement.

  6. Astute Introduces New And Improved Consumer Engagement CRM Software, Astute Agent

    Astute recently announced the release of Astute Agent 10, the latest version of its industry-leading consumer engagement CRM. Formerly known as ePowerCenter, Astute Agent boasts new features for enhanced agent efficiency, better configurability, and easier compliance with consumer privacy regulations like GDPR and CCPA.

  7. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms

  8. Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs
    SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.
  9. New Study Shows Customer Experience Is A Competitive Differentiator
    According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage.
  10. SPSS mrDialer With Voice over IP (VoIP) Lowers Costs For Market Researchers, Enables The Virtual Call Center
    SPSS DIRECTIONS USER CONFERENCE -- SPSS Inc. (Nasdaq: SPSS), the leading global provider of Predictive Analytics software and solutions, today announced SPSS mrDialer 4.0 with Voice over Internet Protocol (VoIP).