Business Wire

  1. SugarCRM Driving The Future Of Customer Experience With Powerful Products And New Vision

    SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, recently announced a new portfolio of customer experience applications and key differentiators among industry peers.

  2. Avaya And Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions That Amplify Salesforce, ServiceNow, Microsoft Dynamics And Other Leading CRMs

    Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize AI with richer contextual customer data to drive predictive engagement.

  3. Astute Introduces New And Improved Consumer Engagement CRM Software, Astute Agent

    Astute recently announced the release of Astute Agent 10, the latest version of its industry-leading consumer engagement CRM. Formerly known as ePowerCenter, Astute Agent boasts new features for enhanced agent efficiency, better configurability, and easier compliance with consumer privacy regulations like GDPR and CCPA.

  4. NICE inContact Announces New Outcome-Oriented Innovations For Customer Services

    NICE inContact, a NICE (Nasdaq: NICE) business,recently announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers.

  5. Intelliverse Launches Free IntelliSales CRM

    Intelliverse, a global leader in Sales Acceleration solutions, has launched IntelliSales CRM recently. IntelliSales CRM is an intelligent sales CRM which is free for unlimited users and includes unlimited support.

  6. OpenMethods Announced New Feature Set That Creates A Step Function Improvement In Interaction Integration For Contact Centers

    OpenMethods, a leader in omnichannel and CTI integration solutions, recently announced new features to their next generation Interaction Integration Cloud to deepen cloud-based Oracle CRM integrations with leading communications infrastructure to provide real-time, relevant contextual information to contact center agents.

  7. UJET Unveils Enhancements To Customer Support Platform That Expand Fit And Flexibility Within The Contact Center Ecosystem

    UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, recently, at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform.

  8. Talkdesk Launches Talkdesk Boost To Accelerate Digital Transformation

    Talkdesk, the cloud contact center for innovative enterprises, recently at Customer Contact Week in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience.

  9. TeamSupport Unveils New Capabilities To Strengthen B2B Customer Support Software

    TeamSupport, the industry's top business to business (B2B) customer support software solution, recently announces five new capabilities that provide B2B customer support teams with the tools necessary to break down internal communication barriers.

  10. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms