Business Wire

  1. TELUS International To Acquire Competence Call Center
    12/5/2019

    TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.

  2. Snowflake Deepens Its Relationship With AWS To Provide A More Seamless Customer Experience
    12/4/2019

    Snowflake, a cloud data platform, today announced that it is deepening its relationship with AWS to provide a seamless customer experience.

  3. Gainsight Taps inSided To Provide B2B Customer Success Community Platform
    10/30/2019

    inSided, the only customer success community platform built specifically for B2B software companies, announced recenty that it has formed a partnership with leading customer success platform Gainsight.

  4. SharpenDB Collects And Converts Customer Data From Multiple Systems, Channels Into Easy-To-Read Charts, Tables And Columns To Maximize The Agent And Customer Care Experience And Improve KPIs
    10/29/2019

    Sharpen Technologies, developers of the agent-first contact center platform, recently announces the release of SharpenDB, cloud-native storage that allows users to digitally transform their data from multiple systems and channels into easy-to-read custom charts, tables and columns, optimizing the agent and customer care experience.

  5. Specialized Gift Manufacturer Chooses Five9 To Deliver Exceptional Omnichannel Customer Service
    10/29/2019

    Five9, Inc., a leading provider of the intelligent cloud contact center, recently announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact center with the Five9 scalable, flexible and reliable cloud-based solution.

  6. New Software AG And Adobe Offering To Deliver Improved Customer Experience, Bolstering Sales And Marketing Campaigns
    10/28/2019

    Software AG recently launched a certified connector for Adobe’s Marketo Engage platform. This connector integrates a user’s SAP Service Cloud solution or SAP Sales Cloud solution implementation with Marketo Engage, establishing a direct connection between customer data and Adobe’s customer experience management (CXM) tools.

  7. NICE inContact CXone Empowers Omnichannel Experiences With New Native Salesforce Lightning User Interface
    10/28/2019

    NICE inContact, a NICE business, recently announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – defined as not starting over when switching channels.

  8. New Product From SugarCRM Provides Key Customer Data During Real-Time Communications
    9/26/2019

    SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, recently announced Sugar Connect, its latest product innovation designed to improve end-user adoption of CX solutions through simplification, integration and the application of the company’s no-touch philosophy.

  9. Amazon And Leading Technology Companies Announce The Voice Interoperability Initiative
    9/24/2019

    Today, Amazon and leading technology companies announced the Voice Interoperability Initiative, a new program to ensure voice-enabled products provide customers with choice and flexibility through multiple, interoperable voice services.

  10. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM
    6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms