Business Wire
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Intradiem And CommunityWFM Announce Strategic Partnership To Deliver Exceptional Agent And Customer Experiences
3/26/2024
Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership.
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Talkdesk Announces A Deepening Partnership With Verint To Help Contact Centers Increase Customer Experience Automation And Better Manage Workforce Needs With Artificial Intelligence
3/25/2024
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, announced today at Enterprise Connect 2024 an expanded partnership with Verint to provide automated workforce management (WFM) to contact centers with a new Verint Workforce Management for Talkdesk offering.
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Centric Selects Prodapt To Accelerate Customer Acquisition & Transform Customer Experience
3/20/2024
Centric Infrastructure Group, LLC (Centric), a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to transform its customer experience.
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Verint TimeFlex Bot Leverages AI To Revolutionize Contact Center Agent Scheduling
3/19/2024
Verint The Customer Engagement Company, today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors.
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Las Vegas Valley Water District Selects Talkdesk To Modernize Customer Contact Center And Enhance Customer Experience
3/13/2024
Talkdesk, Inc ., a global AI-powered contact center leader for enterprises of all sizes, today announced that the Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, has chosen Talkdesk to modernize and enhance its customer experience (CX).
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8x8 Launches 8x8 Engage To Bridge Customer Experience Journey Gaps Across An Organization
2/29/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success.
- Five9 Announces Availability Of Intelligent CX Platform On Google Cloud Marketplace 2/1/2024
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LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM
6/18/2013
LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms
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Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs
11/19/2008
SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.
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New Study Shows Customer Experience Is A Competitive Differentiator
11/17/2008
According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage.