Business Wire

  1. Wrench Group Partners With Lace AI To Deliver AI-Driven Customer Support Solutions 3/3/2026

    Wrench Group, a national leader in home services, today announced a strategic partnership with Lace AI, a Mountain View, CA-based AI- powered customer engagement software for home service businesses, to enhance its call centers and coaching capabilities with AI.

  2. Carta Launches CRM With Acquisition Of ListAlpha 3/3/2026

    Carta, the world’s first fully interconnected system for private capital, today announced it has acquired ListAlpha, the AI-powered CRM and relationship intelligence platform.

  3. Klaviyo And Google Announce Strategic Partnership To Power Autonomous Customer Experiences 2/24/2026

    Klaviyo, the autonomous B2C CRM, today announced a strategic partnership with Google to help brands deliver the next generation of autonomous AI-driven customer experiences from product discovery through purchase, service and loyalty.

  4. Ada Launches The Industry's First Unified Reasoning Engine, A Single Intelligence Layer To Power Agentic Customer Experiences In Any Channel 2/18/2026

    Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) Operating Model, today announced its new unified Reasoning Engine.

  5. Krisp Launches Real-Time Voice Translation SDK To Eliminate Language Barriers In Customer Experience 2/18/2026

    Krisp today announced the launch of its Voice Translation SDK, enabling CX platform developers to embed real-time multilingual voice-to-voice translation into live customer conversations at scale.

  6. In The Age Of AI Agents, Splio Makes Prediction The Foundation Of CRM And Launches Its AI-First CRM 2/12/2026

    Splio announces the launch of its AI-first CRM powered by Tinyclues AI.

  7. New Pipedrive App In ChatGPT Now Available For Pipedrive Customers 12/18/2025

    Pipedrive, the easy and effective CRM for small businesses, is now available as an integration in ChatGPT, a new integration developed by OpenAI.

  8. Salesforce's Agentforce Life Sciences Selected By Novartis To Drive More Personalized Customer Engagement Globally 12/17/2025

    Salesforce, the world’s #1 AI CRM, announced today that Novartis, a leading global innovative medicines company, has selected Salesforce’s Agentforce Life Sciences for Customer Engagement to connect patient and healthcare professional (HCP) experiences, enabling teams to focus on strategic and meaningful customer interactions.

  9. monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities 10/3/2025

    monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.

  10. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.