Business Wire

  1. Twilio Flex Now Available As An Embeddable Contact Center 4/16/2026

    Twilio the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced a new Flex SDK for businesses to integrate contact center capabilities directly into their existing applications, including voice capabilities for Agentforce Service.

  2. SugarCRM Unveils New Brand Identity As SugarAI, Declaring The Next Generation Of CRM 4/13/2026

    SugarCRM today unveiled its new brand identity as SugarAI, marking a decisive shift in how the company and the industry creates the value of CRM.

  3. Zultys Introduces AI-Powered Productivity Tools With Latest Release 19 And Launches New Zultys AI Receptionist Product 4/9/2026

    Zultys, the channel’s only true hybrid unified communications and integrated contact center provider, today announced Release 19 and ZAC 10 — introducing a powerful suite of AI-driven capabilities designed to make conversations more accessible and insightful across the platform — alongside its newest product, Zultys AI Receptionist.

  4. Spearfish Launches First Contextual Intelligence Platform For Contact Centers To Transform Customer Service From Cost Center To Competitive Weapon 3/10/2026

    Spearfish, the pioneering AI-first contact center contextual intelligence platform, officially launched today to address the $87B contact center market.

  5. Wrench Group Partners With Lace AI To Deliver AI-Driven Customer Support Solutions 3/3/2026

    Wrench Group, a national leader in home services, today announced a strategic partnership with Lace AI, a Mountain View, CA-based AI- powered customer engagement software for home service businesses, to enhance its call centers and coaching capabilities with AI.

  6. Carta Launches CRM With Acquisition Of ListAlpha 3/3/2026

    Carta, the world’s first fully interconnected system for private capital, today announced it has acquired ListAlpha, the AI-powered CRM and relationship intelligence platform.

  7. Klaviyo And Google Announce Strategic Partnership To Power Autonomous Customer Experiences 2/24/2026

    Klaviyo, the autonomous B2C CRM, today announced a strategic partnership with Google to help brands deliver the next generation of autonomous AI-driven customer experiences from product discovery through purchase, service and loyalty.

  8. Ada Launches The Industry's First Unified Reasoning Engine, A Single Intelligence Layer To Power Agentic Customer Experiences In Any Channel 2/18/2026

    Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) Operating Model, today announced its new unified Reasoning Engine.

  9. Krisp Launches Real-Time Voice Translation SDK To Eliminate Language Barriers In Customer Experience 2/18/2026

    Krisp today announced the launch of its Voice Translation SDK, enabling CX platform developers to embed real-time multilingual voice-to-voice translation into live customer conversations at scale.

  10. In The Age Of AI Agents, Splio Makes Prediction The Foundation Of CRM And Launches Its AI-First CRM 2/12/2026

    Splio announces the launch of its AI-first CRM powered by Tinyclues AI.