Business Wire

  1. monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities 10/3/2025

    monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.

  2. TNS Launches Inbound Contact Center Voice Security Solutions To Protect Businesses From Rising Fraud Threats 9/16/2025

    Transaction Network Services (TNS), a telecom industry leader in call authentication and robocall mitigation, today launched TNS Enterprise Voice Security, a comprehensive suite of call authentication applications designed to protect enterprises from evolving contact center fraud tactics – including vishing, AI voice cloning, customer impersonation and IVR mining.

  3. Conduent Integrates AI Technologies To Modernize Government Payments, Combat Fraud And Improve Customer Experiences For Beneficiaries 9/16/2025

    Conduent Incorporated , a global technology-driven business solutions and services company, is embedding generative AI (GenAI) and other advanced AI technologies into its suite of solutions for state and federal agencies.

     

  4. TieTechnology Launches 'Jeannie' Business Grade Softphone System, Revolutionizing Crm-Integrated Voice Communication 9/16/2025

    TieTechnology, today announced the official launch of the Jeannie Business Grade Softphone System—a transformative phone solution designed to seamlessly integrate with dozens of CRM platforms and function with or without physical desk phones.

  5. Five9 Launches Five9 Fusion For ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences 9/16/2025

    Five9 , provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses to deliver faster, more personalized customer service experiences at scale.

  6. SoundHound AI Strengthens Its Leadership In Agentic AI With The Acquisition Of Interactions, A Pioneer In AI For Customer Service And Workflow Orchestration 9/9/2025

    SoundHound AI, Inc. , a global leader in voice and conversational AI, today announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration.

  7. Phenom Automates Repetitive Recruiter Tasks With Linkedin CRM Connect Integration 9/8/2025

    Phenom, an applied AI company that helps organizations hire faster, develop better and retain longer, announced the availability of the LinkedIn CRM Connect integration, enhancing recruiting productivity and empowering talent acquisition teams to manage the entire sourcing and engagement workflow seamlessly between the Phenom Talent CRM and LinkedIn Recruiter. 

  8. Big Purple Dot Releases Proprietary AI Feature Built Into Its CRM — Transforming How Mortgage Professionals Work 8/20/2025

    Big Purple Dot (BPD), the industry-leading CRM and Data Intelligence platform for mortgage and real estate professionals, has released a major new AI capability built directly into its proprietary CRM infrastructure — delivering real-time intelligence, compliance, and automation unlike anything else on the market.

  9. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  10. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM 6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms