Business Wire

  1. C Spire Leverages Netcracker's GenAI Capabilities For Improved Customer Experience And Operational Efficiency 6/10/2025

    Netcracker Technology announced today that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, enhancing the service provider’s billing care experience and driving automated care operations.

  2. Introducing Zuora Collections: AI-Powered Automation To Accelerate Cash Flow Through Stronger Customer Relationships 5/20/2025

    Zuora, Inc, a leading monetization platform for modern business, today introduced Zuora Collections, leveraging AI to embed collections into the full customer lifecycle and accelerate cash flow.

  3. Salesforce Engages With Takeda To Bring Cutting-Edge AI-Powered Customer Experience Platform To Life Sciences Industry 5/19/2025

    Salesforce the #1 AI CRM, today announced that Takeda has selected Salesforce Life Sciences Cloud for Customer Engagement to strengthen its involvement with healthcare professionals seamlessly.

  4. HqO Unveils CRE's First System Of Record For Customer Experience 5/15/2025

    HqO, the world’s leading real estate experience platform, announced today the launch of the industry’s first system of record for customer experience in commercial real estate—encompassing tenant engagement, operator performance, and investor value creation.

  5. Zoho Deepens Customer Experience Platform, Adding Generative AI And Workflow Orchestration Capabilities Powered By Zia 5/14/2025

    Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine.

  6. Servicenow And Devoteam Join Forces To Redefine CRM Transformation For Europe And Middle East Businesses 4/23/2025

    ServiceNow the AI platform for business transformation, and Devoteam, an AI-driven technology consulting firm, today announced a multi-year strategic partnership to accelerate CRM modernization for businesses across Europe and Middle East.

  7. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  8. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM 6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms

  9. Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs 11/19/2008
    SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.
  10. New Study Shows Customer Experience Is A Competitive Differentiator 11/17/2008
    According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage.