Business Wire

  1. Transition Franchise Brands Selects Zuper To Elevate Field Service Efficiency And Deliver Seamless Customer Experiences 6/25/2025

    Zuper, the leading provider of intelligent field service management solutions, has been selected by Transition Franchise Brands to optimize their operational workflows and enhance customer engagement strategies.

  2. AVOXI Embeds AI Into Cloud Voice Platform For Advanced Capabilities 6/24/2025

    AVOXI, a global leader in cloud voice software for contact centers, today announced new capabilities in the AVOXI Cloud Voice Platform that reflect growing customer adoption of AI-powered voice features.

  3. C Spire Leverages Netcracker's GenAI Capabilities For Improved Customer Experience And Operational Efficiency 6/10/2025

    Netcracker Technology announced today that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, enhancing the service provider’s billing care experience and driving automated care operations.

  4. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  5. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM 6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms

  6. Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs 11/19/2008
    SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.
  7. New Study Shows Customer Experience Is A Competitive Differentiator 11/17/2008
    According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage.
  8. SPSS mrDialer With Voice over IP (VoIP) Lowers Costs For Market Researchers, Enables The Virtual Call Center 11/10/2008
    SPSS DIRECTIONS USER CONFERENCE -- SPSS Inc. (Nasdaq: SPSS), the leading global provider of Predictive Analytics software and solutions, today announced SPSS mrDialer 4.0 with Voice over Internet Protocol (VoIP).
  9. CyrusOne CEO To Share Eco-Efficient Data Center Trends 11/7/2008
    CyrusOne, a leader in high-availability, high density data center services, announced today its President and CEO, David Ferdman has been invited to participate in a panel discussion on “Eco-Efficient IT” to share best practices, techniques and ideas on reducing data center carbon footprints.
  10. Industry Visionaries To Discuss Next-Generation Data Centers For Financial Services Firms 11/6/2008
    Adaptivity, the premier data center architecture consulting firm, will participate in a free, one-hour Wall Street & Technology Webcast entitled, "How to Build a Next-Generation Data Center."