Business Wire

  1. TNS Launches Inbound Contact Center Voice Security Solutions To Protect Businesses From Rising Fraud Threats 9/16/2025

    Transaction Network Services (TNS), a telecom industry leader in call authentication and robocall mitigation, today launched TNS Enterprise Voice Security, a comprehensive suite of call authentication applications designed to protect enterprises from evolving contact center fraud tactics – including vishing, AI voice cloning, customer impersonation and IVR mining.

  2. Conduent Integrates AI Technologies To Modernize Government Payments, Combat Fraud And Improve Customer Experiences For Beneficiaries 9/16/2025

    Conduent Incorporated , a global technology-driven business solutions and services company, is embedding generative AI (GenAI) and other advanced AI technologies into its suite of solutions for state and federal agencies.

     

  3. TieTechnology Launches 'Jeannie' Business Grade Softphone System, Revolutionizing Crm-Integrated Voice Communication 9/16/2025

    TieTechnology, today announced the official launch of the Jeannie Business Grade Softphone System—a transformative phone solution designed to seamlessly integrate with dozens of CRM platforms and function with or without physical desk phones.

  4. Five9 Launches Five9 Fusion For ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences 9/16/2025

    Five9 , provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses to deliver faster, more personalized customer service experiences at scale.

  5. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  6. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM 6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms

  7. Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs 11/19/2008
    SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.
  8. New Study Shows Customer Experience Is A Competitive Differentiator 11/17/2008
    According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage.
  9. SPSS mrDialer With Voice over IP (VoIP) Lowers Costs For Market Researchers, Enables The Virtual Call Center 11/10/2008
    SPSS DIRECTIONS USER CONFERENCE -- SPSS Inc. (Nasdaq: SPSS), the leading global provider of Predictive Analytics software and solutions, today announced SPSS mrDialer 4.0 with Voice over Internet Protocol (VoIP).
  10. CyrusOne CEO To Share Eco-Efficient Data Center Trends 11/7/2008
    CyrusOne, a leader in high-availability, high density data center services, announced today its President and CEO, David Ferdman has been invited to participate in a panel discussion on “Eco-Efficient IT” to share best practices, techniques and ideas on reducing data center carbon footprints.