Business Wire

  1. New Pipedrive App In ChatGPT Now Available For Pipedrive Customers 12/18/2025

    Pipedrive, the easy and effective CRM for small businesses, is now available as an integration in ChatGPT, a new integration developed by OpenAI.

  2. Salesforce's Agentforce Life Sciences Selected By Novartis To Drive More Personalized Customer Engagement Globally 12/17/2025

    Salesforce, the world’s #1 AI CRM, announced today that Novartis, a leading global innovative medicines company, has selected Salesforce’s Agentforce Life Sciences for Customer Engagement to connect patient and healthcare professional (HCP) experiences, enabling teams to focus on strategic and meaningful customer interactions.

  3. NiCE Launches Local Dedicated CXone Mpower Instance In South Africa, Expanding AI Customer Experience Capabilities Across The Continent 12/10/2025

    NiCE today announced the official launch and general availability of NiCE CXone Mpower on a dedicated, local instance in South Africa, marking a significant expansion of its AI-powered customer experience platform within the region.

  4. Practifi Introduces Practifi Intelligence, Bringing AI-Powered Capabilities Directly Into Its CRM 12/2/2025

    Practifi today introduced Practifi Intelligence, a suite of AI-powered capabilities built directly into its CRM to support advisory teams with continuous, wealth-focused intelligence.

  5. monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities 10/3/2025

    monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.

  6. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  7. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM 6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms

  8. Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs 11/19/2008
    SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.
  9. New Study Shows Customer Experience Is A Competitive Differentiator 11/17/2008
    According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage.
  10. SPSS mrDialer With Voice over IP (VoIP) Lowers Costs For Market Researchers, Enables The Virtual Call Center 11/10/2008
    SPSS DIRECTIONS USER CONFERENCE -- SPSS Inc. (Nasdaq: SPSS), the leading global provider of Predictive Analytics software and solutions, today announced SPSS mrDialer 4.0 with Voice over Internet Protocol (VoIP).