Current Headlines

  1. Large Insurance Provider Chooses Cameo Solutions For Conversational IVR Powered By Nuance

    Cameo Solutions, a wholly owned subsidiary of Cameo Global, has been chosen to lead the implementation of Nuance’s market leading AI-powered Conversational IVR for one of the nation’s largest Healthcare Insurance Providers

  2. transcosmos Launches Cloud Contact Center Services Powered By Amazon Connect

    transcosmos inc. is delighted to announce that the company has developed next-gen contact center services powered by “Amazon Connect,” a cloud-based contact center service by Amazon Web Services Japan (AWS)

  3. Momentum Auto Group Opens Customer Service Center And Contact Line To Assist Customers During Transition

    To assist customers during the transition, the group has opened a customer service center as well as a new line of communication between customers and representatives

  4. Studio98 Proves Analytics Can Be Used To Increase Conversions

    Studio98, a digital marketing firm specializing in medium-sized to large companies, continues to prove analytics can be used to increase a business’s conversion rates

  5. RiverStar Releases QueView, An Integrated Email Handling Solution For NICE InContact

    RiverStar, a contact center software and custom applications solution provider, today announced the release and general availability of its QueView software application

  6. ReferralMD Releases Patient Communication And Engagement Platform

    ReferralMD, the leader in healthcare referral management and patient access solutions, today announced the release of its text and email patient engagement platform

  7. UNIFY Launches Chatbot For Customer Service Solution

    UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY

  8. ENGIE Residential Customers Can Now Contact Their Energy Company Via WhatsApp

    The largest energy supplier on the Belgian market, ENGIE, a subsidiary of global energy leader ENGIE Group, is pleased to announce that its 2 million retail customers can now contact their energy company via WhatsApp

  9. Infinity Launches UK's First Conversation Analytics Suite

    Infinity clients using Conversation Analytics will be able to analyse the speech on every call they receive, and efficiently enable companies to act on these insights at scale

  10. TEN DIGIT Communications Selects ID R&D To Provide Continuous, Zero-Effort Biometric Authentication To Its Intelligent Messaging Platform

    TEN DIGIT Communications [“TEN DIGIT”], the provider of a patented messaging platform that enables call-center phone lines to function as smartphones with text, call, and link and image sharing capabilities, today announced it has partnered with biometrics firm ID R&D to offer multimodal biometric authentication within TEN DIGIT’s TDC BRIDGE® solution