Current Headlines

  1. Tampa-Based MaintenX Provides Insights On Creating A Superior Customer Service Experience

    MaintenX values each customer relationship and works to oversee every aspect of a partnership with our customers. We have developed a high impact facilities program customized to each individual customer’s needs, guaranteeing satisfaction

  2. Bright Pattern Delivers Cloud-Based Contact Center Solution To Award-Winning Technical Support Company

    Bright Pattern, leading provider of omnichannel cloud contact center software, helps 80024Support improve customer experience by replacing outdated premise-based contact center technology

  3. Technology Advisors Inc. Acquires Infor CRM Customer Base From AccelCRM

     Business and technology consulting company Technology Advisors Inc. (TAI) has acquired Infor CRM customers from consulting and implementation company, AccelCRM

  4. TravelClick Acquires Hospitality CRM Solutions Provider Digital Alchemy

    TravelClick (“the Company”), a leading global provider of data and revenue-generating solutions for hoteliers, announced today that it has purchased Dallas-based Digital Alchemy, a Customer Relationship Management (CRM) and email marketing solutions provider for hotels and spas around the world

  5. InGenius Support For Avaya IP Office Receives ‘Avaya Compliant’ Rating

    InGenius®, a computer telephony integration innovator, is pleased to announce that InGenius Connector Enterprise 6.0 is now rated "Avaya compliant" for the Avaya IP Office phone platform

  6. Salesforce Essentials Is Here--Now Millions Of Small Businesses Can Grow And Innovate Faster On The World's #1 CRM Platform

    Salesforce (NYSE: CRM), the global leader in CRM, today announced Salesforce Essentials—easy-to-use, intelligent apps for small business teams, built on the world's #1 CRM platform

  7. Plum Voice Announces The Release Of VoiceTrends 2.0 Call Analytics And Customer Experience Platform

    Plum Voice, a leading communications platform as a service (cPaaS) provider for the enterprise, today announced the release of VoiceTrends 2.0, the newest version of the company's analytics and reporting toolkit, built specifically for its cloud communications platforms

  8. Govolution, A Leader In ePayment Solutions, Announces Integration With NICE inContact CXone™ Omnichannel Routing And Interactive Voice Response

    Govolution, a leader in multi-channel payment technology, announced today the completion of a fully integrated contact center payment solution with NICE inContact CXone™ Interactive Voice Response (IVR), part of CXone Omnichannel Routing, that connects customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service

  9. Atento Opens New Customer Relationship Center In Sao Paulo

    Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, inaugurated today its 35th unit in the country and the 14th in the city of São Paulo (SP)

  10. EventMobi Wins Back-To-Back Silver Stevie® Award In 2018 Stevie Awards For Sales & Customer Service

    For the second year in a row, EventMobi was awarded the Silver Stevie® Award in the Customer Service & Call Centre Awards Team category at the 12th annual Stevie Awards for Sales & Customer Service