Current Headlines

  1. AssureSign Brings eSignature To LinkedIn And Dynamics 365 CRM Integration

    AssureSign, the preferred eSignature vendor for Microsoft's Dynamics 365 CRM, has announced its integration with LinkedIn's Sales Navigator and Microsoft's Dynamics 365, allowing users to leverage all three platforms in a single environment

  2. FullContact And Bring The Power Of Profile Enrichment To Marketing Automation And Customer Relationship Management

    FullContact and have announced their partnership aimed at giving small and mid-sized businesses the ability to seamlessly integrate profile enrichment--and the powerful customer intelligence it yields--with dozens of Customer Relationship Management (CRM) Systems and marketing automation tools

  3. IFS Field Service Management Gets Enterprise 2.0 Features And Standard Sales Cloud Integration

    IFS, the global enterprise applications company has released the first update to IFS Field Service Management™ 5.7, including a standard Sales Cloud integration and powerful collaborative enterprise 2.0 customer experience tools

  4. PTP Partners With CallMiner, Bringing Advanced Speech Analytics To Improve Contact Center Performance And Customer Experience

    CallMiner, the award-winning platform provider of speech and customer engagement analytics today announced its partnership with PTP, a leading customer experience (CX) consulting firm.

  5. Avaya Receives 2017 CUSTOMER Contact Center Technology Award

    Avaya announced today that TMC, a global, integrated media company, has named Avaya Oceana as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.

  6. Acronis Brings Hybrid-Cloud Data Services To Common Innovative Platform

    Acronis, a global leader in hybrid cloud IT data protection, today announced the availability of Acronis Data Cloud — a unified platform for all current and future cloud-based services that Acronis is bringing to the market for service providers

  7. Concentrix Opens New State-Of-The-Art European Customer Engagement Centre

    Global business services company, Concentrix, today unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland

  8. Atento And Repsol Receive Award For Best Customer Service In Spain

    Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has been distinguished with the CRC Gold award for Best Customer Service for its solution for Repsol in Spain, a country where the company is a market leader

  9. Oracle Infuses Its Cloud Applications With Artificial Intelligence

    Oracle OpenWorld -- Oracle today announced new artificial intelligence-based apps for finance, human resources, supply chain, manufacturing, commerce, customer service, marketing, and sales professionals

  10. Microexcel® Announces Acquisition Of Customer Dynamics

    Microexcel®, a global provider of technology solutions and services, today announced it has acquired Customer Dynamics, a leading professional services organization with headquarters in Salt Lake City, Utah, that provides Software-as-a-Service (SaaS) solutions to improve the Customer Experience (CX) and Agent Experience (AX) at contact centers