Downloads

  1. Creating Seamless Customer Conversations 1/20/2011

    For many organizations, the focal point of building strong relationships with customers is the contact center. In many cases, it is the primary interaction point for the customer, and the contact center agent may be a company’s only opportunity to make a positive impact on that customer. By Infor-Workbrain

  2. Contact Center Security: Moving To The True Cloud 11/24/2010
    LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps
  3. White Paper: Contact Center Security: Moving To The True Cloud 11/24/2010
    LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps
  4. White Paper: Finding A True Cloud Contact Center 11/23/2010
    Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality. By LiveOps
  5. Finding A True Cloud Contact Center 11/23/2010
    Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality. By LiveOps
  6. Building Loyalty And The Importance Of Interacting With Your Customers Online 10/13/2010
    As more and more consumers look to the Internet for saving money and ensuring their disposable income goes further, the online market as a whole is continuing to reap the rewards. By Dr. Gary Edwards, Executive Vice President of Client Services at Empathica, a customer experience management expert.
  7. Guest Column: Building Loyalty And The Importance Of Interacting With Your Customers Online 10/13/2010
    As more and more consumers look to the Internet for saving money and ensuring their disposable income goes further, the online market as a whole is continuing to reap the rewards. However, as more players enter this arena, competition will only increase. Focusing on price alone will not help pure-play online and catalog retailers build customer loyalty. By Dr. Gary Edwards, Executive Vice President of Client Services at Empathica, a customer experience management expert.
  8. Best Practices Software Selection Executive Brief 9/14/2010
    This brief will examine the need for a structured evaluation methodology for software selection, needs prioritization and vendor engagement best practices. These topics will be discussed within the context of software evaluation and the significance in which they hold for the selection portion of an evaluation process. By Eval-Source
  9. Best Practices Software Selection Executive Brief 9/14/2010
    This brief will examine the need for a structured evaluation methodology for software selection, needs prioritization and vendor engagement best practices. These topics will be discussed within the context of software evaluation and the significance in which they hold for the selection portion of an evaluation process. By Eval-Source
  10. Software Evaluation Brief - Lessons Learned 9/14/2010
    As organizations struggle to do more with less they can benefit and learn from companies that have already made these mistakes. This brief illuminates mistakes that organizations have made when evaluating enterprise software. In order for your organization to derive value from your next technology investment executives should be cognizant of these errors in order to mitigate the risk of IT failure within their own organizations. By Eval-Source