Downloads
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Software Evaluation Brief - Lessons Learned
9/14/2010
As organizations struggle to do more with less they can benefit and learn from companies that have already made these mistakes. This brief illuminates mistakes that organizations have made when evaluating enterprise software. In order for your organization to derive value from your next technology investment executives should be cognizant of these errors in order to mitigate the risk of IT failure within their own organizations. By Eval-Source
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White Paper: Software Evaluation Pitfalls
9/14/2010
The following whitepaper is a compilation of software evaluation best practices, including what to look out for, aspects of the evaluation that may overlooked and pitfalls that often befall organizations. By Eval-Source
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Software Evaluation Pitfalls
9/14/2010
The following whitepaper is a compilation of software evaluation best practices, including what to look out for, aspects of the evaluation that may overlooked and pitfalls that often befall organizations. By Eval-Source
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Building The Case For Best-Of-Breed Workforce Management Vendors
6/23/2010
Many arguments have been made regarding the decision to purchase software from best of breed versus end to end vendors. There are valid points on each side of the discussion. Many best of breed companies have been absorbed by larger entities who promise a tightly integrated and seamless solution for all of your software needs. By Pipkins, Inc.
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White Paper: Building The Case For Best-Of-Breed Workforce Management Vendors
6/23/2010
Many arguments have been made regarding the decision to purchase software from best of breed versus end to end vendors. There are valid points on each side of the discussion. Many best of breed companies have been absorbed by larger entities who promise a tightly integrated and seamless solution for all of your software needs. By Pipkins, Inc.
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Article: Get A Jump On Vacation Scheduling
5/3/2010
With summer holidays right around the corner, how can call centers be prepared for last minute changes that occur with agent scheduling? This is a problem that all centers face. It can be especially challenging for those without an automated solution for agent scheduling. Typically, last-minute staffing problems require call center supervisors to manually create, print and distribute new intra-day schedules, talk to agents individually to solicit overtime hours, and so on. By Bob Webb, VP Sales, Pipkins, Inc.
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Get A Jump On Vacation Scheduling
5/3/2010
With summer holidays right around the corner, how can call centers be prepared for last minute changes that occur with agent scheduling? This is a problem that all centers face. It can be especially challenging for those without an automated solution for agent scheduling. Typically, last-minute staffing problems require call center supervisors to manually create, print and distribute new intra-day schedules, talk to agents individually to solicit overtime hours, and so on. By Bob Webb, VP Sales, Pipkins, Inc.
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Retailers Transform Connected People Into Customer Relationship Agents
1/13/2010
How well do your sales associates and customer service team actually know your customers? Do they approach each customer encounter as a simple stand-alone transaction or as one element in a multi-faceted relationship? Submitted By Microsoft Dynamics
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Guest Column: Asking Questions And Creating Expectations: What To Do And Not To Do When It Comes To Surveys
2/23/2009
Lately it seems companies are using “how was our service?” questionnaires following the purchase of goods or services even more so than in the past. Have you ever answered one of those surveys to let somebody know you weren’t happy with the experience you’d had, and then never heard anything back from the business that asked? If you’ve had one of these experiences then you know what it feels like to be asked your opinion and have it ignored. When it comes to Enterprise Feedback Management (EFM) this is a cardinal sin. By James Martin, Chairman and CEO, Inquisite
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Asking Questions And Creating Expectations: What To Do And Not To Do When It Comes To Surveys
2/23/2009
Lately it seems companies are using “how was our service?” questionnaires following the purchase of goods or services even more so than in the past. Have you ever answered one of those surveys to let somebody know you weren’t happy with the experience you’d had, and then never heard anything back from the business that asked? If you’ve had one of these experiences then you know what it feels like to be asked your opinion and have it ignored. When it comes to Enterprise Feedback Management (EFM) this is a cardinal sin. By James Martin, Chairman and CEO, Inquisite
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