Downloads

  1. CPP, Inc. Case Study Illustrates Effective Conflict Handling Methods 10/16/2007
    CPP, Inc. announced the release of a new case study based on recent research by Randall Wade, Ph.D., that analyzed results from its exclusively published Thomas-Kilmann Conflict Mode Instrument (TKI) assessment and examined the relationship between conflict handling and customer satisfaction ratings for inbound call centers.
  2. I.S.K. Industries Improves Vendor Relations through Use Of Sage SalesLogix CRM And Technology Advisors 10/4/2007
    I.S.K. Industries is the Midwest's premier sales, marketing and service organization. I.S.K. is based in Rolling Meadows, Illinois, and represents leading manufacturers in 14 states. The company provides services to the industrial and retail distribution channels and is committed to bringing customers products, information and solutions necessary to assist in their success and profitability.
  3. Complimentary Whitepaper Download Invitation For Pharmaceutical Customer Relationship Management (CRM) 9/14/2007
    Pharmaceutical intelligence leader Cutting Edge Information is happy to announce a free whitepaper positioned to help pharmaceutical leaders optimize customer relationship management (CRM) techniques and strategies. The whitepaper is titled "Pharmaceutical Customer Relationship Management: Effective Strategies and Positive Results" and can be downloaded here: http://www.cuttingedgeinfo.com/reports/wp215_pharma_crm.pdf.
  4. Customer Relationships In A Web 2.0 World 9/3/2007
    The Whetstone Edge, LLC announces the publication of a new white paper entitled "Customer Relationships in a Web 2.0 World." Companies are losing influence with their customers. As customers face and increasingly complex and fast-changing world, they want help. However, trust levels in companies and their agenda are low. Customers are using Web 2.0's social media to get insight and information from customer generated content.
  5. Strengthen Physician Relationships: CPM Issues White Paper On Physician Database Marketing System 8/27/2007
    CPM Marketing Group, Inc. a leader in Customer Relationship Management (CRM) solutions for healthcare, has released a white paper on its Physician Database Marketing System. The document discusses the value of physician relationships, reviews current market challenges and offers CPM’s physician marketing database as a new solution to overcome obstacles and maximize communication efforts.
  6. Sales Leads: New Televerde White Paper Addresses Critical 'Human Touch' Role In The Sales Lead Generation Process 8/3/2007
    Televerde explores how automation contributes to effective lead management within a corporate database, and where the value of human contact in the lead process is critical. A premium provider of outsourced business-to-business customer acquisition solutions and actionable marketing intelligence, Televerde shares valuable insight within “The Search for Qualified Life”.
  7. Contact Centers Lack Focus On Quality 5/11/2007
    Contact center team leaders spend more than three times as many hours on breaks as they do addressing external quality issues, according to a long-term analysis of some 50 contact centers by the global management consulting firm Compass. Submitted by Compass
  8. Do You Provide Unified Communications Solutions? 4/20/2007
    Small and large companies alike are starting to realize the potential business benefits of VoIP (voice over Internet Protocol). Such benefits are realized when traditional business applications such as e-mail or CRM (customer relationship management) applications are integrated with IP-based phone systems. “This trend represents the move from VoIP to unified communications [UC],” says Eric Schoch, VP of North American marketing, channels, and distribution, Nortel. Used with permission from Business Solutions magazine
  9. IP Recording In The Contact Center And Beyond By Greg Sherry, Witness Systems 4/2/2007
    IP remains one of the hottest topics in technology and business circles today. Its reach is broad, impacting businesses of all types and sizes. Momentum around the transition to IP telephony environments continues at a steady pace. For some, traditional TDM equipment has run its course, becoming outdated and obsolete. Others are moving from centralized to decentralized models. And some are now gaining greater efficiencies and access to a previously untapped labor pool by introducing work-at-home agents/remote staff to their workforce. IP enables these structures and more. Submitted by Witness Systems
  10. Should I Use a Free CRM Trial? By Mike Santoro, Technology Advisors, Inc. 3/27/2007
    Free CRM trials are a great way to familiarize yourself with a product before purchasing it. You'll be able to have a true "day in the life" experience and gain a better understanding of the functionality. Think of the benefits of test driving a car versus reading brochures and seeing a commercial. Submitted by Technology Advisors