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Feature Article: The Powerful Combination Of CRM & EFM
9/5/2008
Customer retention, customer engagement and customer experience all seem more critical today than ever before. In today’s challenging economy and ultra-competitive markets, businesses simply can’t afford customer churn. Forward-thinking business leaders are increasingly adopting and integrating the latest customer relationship management (CRM) and enterprise feedback management (EFM) applications to achieve a more thorough understanding of their customer base than was previously possible. By Inquisite
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The Powerful Combination Of CRM & EFM
9/5/2008
Customer retention, customer engagement and customer experience all seem more critical today than ever before. In today’s challenging economy and ultra-competitive markets, businesses simply can’t afford customer churn. Forward-thinking business leaders are increasingly adopting and integrating the latest customer relationship management (CRM) and enterprise feedback management (EFM) applications to achieve a more thorough understanding of their customer base than was previously possible. By Inquisite
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Foster Greater Customer Loyalty
8/18/2008
In the retail world, customer relationship management (CRM) has quickly evolved from a luxury to a necessity. If you do not retain, analyze, and use your customers’ key data, chances are another retailer will. By Integrated Solutions For Retailers
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Case Study: Foster Greater Customer Loyalty
8/18/2008
In the retail world, customer relationship management (CRM) has quickly evolved from a luxury to a necessity. If you do not retain, analyze, and use your customers’ key data, chances are another retailer will. By Integrated Solutions For Retailers
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Increase Productivity With A Routing And Scheduling Solution
7/21/2008
Geeks On Call implemented the InterGis Visual Control Room (VCR) route optimization system to effectively schedule all of the franchises’ technicians from the single call center. Using the VCR, Geeks On Call created a database of computer service rates that differ based on geographical region and technician expertise and availability. By Integrated Solutions Magazine
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Increase Productivity With A Routing And Scheduling Solution
7/21/2008
Geeks On Call implemented the InterGis Visual Control Room (VCR) route optimization system to effectively schedule all of the franchises’ technicians from the single call center. Using the VCR, Geeks On Call created a database of computer service rates that differ based on geographical region and technician expertise and availability. By Integrated Solutions magazine
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Mastering The Multi-Sourced Call Center For Maximum Savings, Optimum Service
7/16/2008
At first glance, sourcing agents from multiple call centers — which mix in-house, remote, and outsourced call center agents to create a distributed, virtual call center — would seem to promise cost savings and flexibility. Agents from across town or across the globe can be quickly added to or subtracted from the call center agent pool to respond quickly to changing business needs.
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Mastering The Multi-Sourced Call Center For Maximum Savings, Optimum Service
7/16/2008
At first glance, sourcing agents from multiple call centers — which mix in-house, remote, and outsourced call center agents to create a distributed, virtual call center — would seem to promise cost savings and flexibility. Agents from across town or across the globe can be quickly added to or subtracted from the call center agent pool to respond quickly to changing business needs.
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Feature Article: The Evolution Of CRM To CEM
7/2/2008
CEM is the process by which a company strategically manages a customer’s entire experience with its product, service or company. Through CEM initiatives, a company actively listens to its customers through a variety of listening posts, analyzes what they are saying to make more savvy business decisions and monitors the impact of those decisions to improve operational performance and customer loyalty. By Clarabridge
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Enable Innovation Through Speed And Flexibility
6/27/2008
Co-creating with Ramco, ITC implemented a revolutionary digital business platform that transformed and revitalized the rural economy of India, and enabled ITC-IBD to become the most preferred supply chain partner for agriculture and aqua products in the international market. Submitted by Ramco Systems
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