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  1. To Be A Profit Center, Stop Being A Silo 4/21/2008
    To Be A Profit Center, Stop Being A Silo By Keith Dawson, Senior Analyst, Frost & Sullivan
  2. Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software 4/21/2008
    For 45 years, Akron, Ohio-based ValMark Securities, a leading insurance brokerage agency and securities broker dealer, has provided sales, underwriting and administrative support to its network of over 300 wealth managers and insurance agents. ValMark maintains a targeted member broker and agent network that relies on ValMark’s expertise in preparing investment and insurance packages for high-net worth individuals.
  3. CaseStudy: Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software 4/21/2008
    CaseStudy: Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software
  4. Pitney Bowes Employs Antenna Software's Mobile Field Service Solution As Integral Part Of Global Customer Service Strategy 4/10/2008
    Antenna Software, delivering real business mobility to the world’s most demanding enterprises, recently announced the availability of a case study detailing Pitney Bowes’ successful deployment of Antenna’s AMPower SERVICE solution to mobilize its field service operations.
  5. Integrated Contact Center Solutions For Retailers 4/9/2008
    White Paper: Integrated Contact Center Solutions For Retailers
  6. Integrated Contact Center Solutions For Retailers 4/9/2008
    Retailers know that the most cost-effective way to increase revenues is to increase sales among current customers, who already know and trust the company. To realize these new sales, retailers need systems that can harvest customer information and place that information in the hands of personnel who contact customers. Submitted by Genesys
  7. Integrated Contact Center Solutions For The High Technology Industry 4/9/2008
    White Paper: Integrated Contact Center Solutions For The High Technology Industry
  8. Integrated Contact Center Solutions For The High Technology Industry 4/9/2008
    Technology companies can leverage integrated contact center solutions to improve the support services that are crucial to increasing customer satisfaction, building brand awareness, enhancing customer loyalty and generating revenues. Submitted by Genesys
  9. Two Ways To Increase VoIP Revenue 4/2/2008
    Teoma Systems responded to these challenges by changing its sales process to a team approach, which typically comprises four people: a salesperson, an engineer, a technician, and the CFO. Each person is a subject matter expert (SME) who can present Teoma Systems’ value proposition from a different angle. Submitted by Business Solutions
  10. Two Ways To Increase VoIP Revenue 4/2/2008
    White Paper: Two Ways To Increase VoIP Revenue