Downloads

71. TANK Technologies Deploys Autotask, Reducing Capital Expenditures By $60k And Speeding Time To Market A Full 90 Days 4/10/2006
    TANK Technologies is an enterprise VoIP service provider (EVSP) based in Austin, TX. Matt Tankersley, CEO & founder, is an entrepreneur with a successful track record in the telecommunications and VoIP market. After thoroughly researching the marketplace, Tankersley found a product suite, Autotask, that had a similar convergent approach to technology sales and service management and met all his requirements. Submitted by Autotask
72. Red Square Finds Half Million In Missing Profits 4/10/2006
    Red Square Systems is an IT consulting and services company that has approximately 30 employees and a base of 250 customers, 75 of whom are under contract for ongoing services including on-demand remote monitoring and help desk assistance. With that many customers and projects, Red Square needs to have a bullet-proof system for logging and setting up engagements, tracking progress against milestones, monitoring resources, and capturing billable time. They do it all with Autotask. Submitted by Autotask
73. Improve Cash Flow, Maximize Business Performance, And Slash Processing Time With Autotask 4/4/2006
    J.W. Locke & Associates chose Autotask for its integration, custom workflow and functionality benefits. As a result, they improved cash flow, maximized business performance, and slashed the time to complete billing by 75%. Submitted by Autotask
74. SinglePoint Consulting Group Finds Efficiency And Profits In Autotask 4/4/2006
    SinglePoint Consulting Group is an IT and business systems consultant dedicated to helping project-driven organizations succeed by providing products and services that increase performance and profitability. Submitted by Autotask
75. Increase Revenue While Reducing Costs With Autotask 4/4/2006
    CORESense's perspective is that there are only two reasons why people buy business software: to increase revenue or to reduce costs. Autotask helps with both. Submitted by Autotask
76. New Best Practices For Productivity Management In The Contact Center 10/24/2005
    Managing productivity in contact centers is such a fundamental, well-understood practice that it receives almost no process analysis and therefore seldom changes. Even after a quarter-century of operations and industry evolution, Productivity Management is performed largely the same way now as then. Submitted by Witness Systems
77. Witness Systems Compliance Recording Solution 10/21/2005
    In today’s business climate, government and industry regulations, liability issues and accepted risk management practices have prompted many organizations to proactively record and archive the interactions between their customers/callers and their service agents. But capturing contacts is only one part of the compliance challenge.
78. Witness Systems Quality Monitoring Solution 10/21/2005
    Your business is increasingly challenged to capture, manage and learn from your complete range of customer interactions. And while quality management remains a priority, you expect your contact centers to function more strategically by providing customer intelligence about your products, services and processes.
79. Witness Systems Workforce Management Solution 10/21/2005
    In today’s contact centers, customer interaction volumes are moving targets. And when you factor in multiple sites, expanded media options, agent proficiencies and preferences, and customer expectations, the task of forecasting and scheduling becomes difficult to manage without the right tools and sophisticated analysis.
80. Witness Systems Impact 360 10/21/2005
    Impact 360 is a streamlined workforce optimization framework that seamlessly integrates customer interaction recording, workforce management, performance management and actionable learning with best-practices consulting to help you improve everything in your contact center.