Downloads
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Find Your Wireless Software Solution From Alltel
3/24/2008
Find Your Wireless Software Solution From Alltel
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Cruising Toward Greater Sales
3/17/2008
Headquartered in Satsop, Wash., SafeHarbor Technology Corporation designs and rapidly deploys online support environments that transform and optimize customer support interactions. Its products increase selfservice rates and reduce interaction costs, while improving the customer experience. Since 1998, SafeHarbor has provided solutions to businesses of all sizes, including leading names like American Airlines, IBM, T-Mobile, Washington Mutual, SunTrust Banks and others. Submitted by PointClear, LLC
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Case Study: Cruising Toward Greater Sales
3/17/2008
Case Study: Cruising Toward Greater Sales
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Global Bay Lead Capture Management
3/10/2008
Streamline intake of customer leads directly from the field. With mobile lead capture you can respond to potential customers faster, substantially increasing your deal closure rate.
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Global Bay Lead Capture Management
3/10/2008
Product Data Sheet: Global Bay Lead Capture Management
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Case Study: The Cure For Provider And Payor Pains
2/29/2008
Case Study: The Cure For Provider And Payor Pains
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The Cure For Provider And Payor Pains
2/29/2008
Based in Eden Prairie, Minn., Ingenix helps transform organizations and advance the state of health care through information and technology. It works with more than 250,000 physicians, health care providers and others that rely on its innovative products, services and consulting to improve the delivery and operations of their business. Ingenix is a wholly owned subsidiary of UnitedHealth Group (NYSE: UNH). Submitted by PointClear
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Medway Council Puts Customers First Using Onyx OneServe Employee Portal
2/8/2008
Medway is situated in north Kent in the southeast of England, in the heart of the Thames Gateway. Being a unitary authority, Medway Council provides the full range of local government services, including education, environment, social care, housing, planning, and much more. With the help of a partner, Medway chose Onyx eShop, recently upgraded to Onyx OneServe 5.0, as the platform on which to build a purpose designed Contact Centre. Submitted by Consona Corporation
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Case Study: Medway Council Puts Customers First Using Onyx OneServe Employee Portal
2/8/2008
Case Study: Medway Council Puts Customers First Using Onyx OneServe Employee Portal
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Webster Buchanan Research White Paper Reveals Fresh Approach To Customer Relationship Management Initiatives Via Total Customer Management
2/8/2008
Consona CRM, a provider of total customer management solutions for the enterprise, recently announced its sponsorship of a research paper entitled, “Far-sighted Pragmatism: the Third Wave of Customer Management,” written by Webster Buchanan Research’s Keith Rodgers and David Longworth. The study presents a new approach to total customer management (TCM), combining the early vision of customer relationship management (CRM) with the practicalities of execution needed to generate results in today’s CRM initiatives.
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