Downloads

  1. Using On-Demand eLearning To Correct Costly Agent Errors By Henry Lach, Syntora Inc. 7/7/2005
    A new model in eLearning known as "on-demand" is emerging from the traditional method of agent training in call centers. Most eLearning is on a scheduled basis designed to train agents in topics ranging from new procedures to how to handle unhappy customers. Submitted by Syntora Inc.
  2. Triversity Allegiance 4/1/2005
    Allegiance is a powerful retail customer relationship management (CRM) solution designed to provide analytics, increase customer loyalty, and drive profitable sales through targeted marketing. The rich data mining capabilities of Allegiance enable the critical analysis needed to manage and measure customer marketing programs across all channels.
  3. Vermont Country Store Implements Scheduling Solution To Improve Store Efficiency 3/3/2005
    Since installing Pipkins, Vermont Country Store has increased their number of employees. In their non-busy season in 1997 they had approximately 115 employees compared to 175 today. A savings in payroll and reduction in overtime hours was also experienced since it took less time to produce a schedule and agents were scheduled more efficiently. Submitted by Pipkins
  4. Wausau Benefits Insures The Highest Level Of Customer Service With Jacada 9/21/2004
    At Wausau Benefits, their claim service representatives (CSRs) process claims and take customer service calls. Unfortunately, the representatives were faced with several non-integrated applications in order to handle the claims processing and customer service functions. Submitted by Jacada
  5. e By Epicor Webcasts Schedule 9/9/2004
    Our convenient, educational webcasts will explain how companies like yours are using Epicor's Industry solutions to run their business more efficiently and increase profitability in new ways. We'll show you how our 'For Your Industry' Solutions cater to the specific needs of each company with our highly adaptable, scalable financials, budgeting, distribution, supplier relationship management, analytics and customer service solutions, all via an integrated suite of applications.
  6. Data-Tel Info Solutions xSELLerator Remote 2/23/2004
    xSELLerator Remote offers you all of the outstanding functionality and exceptional performance of an in-house xSELLerator system, but because Data-Tel houses and maintains the xSELLerator server at its headquarters, you can enjoy a lower capital investment and eliminate many costs that are associated with running your own in-house system.
  7. Data-Tel Info Solutions xSELLerator 2/23/2004
    The award winning xSELLerator from Data-Tel Info Solutions is one of the most cost-effective contact center solutions in the industry.
  8. Slay The Big-Box Dragon With CRM 2/23/2004
    Execution of a customer relationship management initiative will help you execute the competition. Used with permission from Integrated Solutions For Retailers Magazine
  9. How To Guarantee Customers For Life 2/23/2004
    Making a customer a customer for life takes effort, but the results are well worth it. Used with permission from Integrated Solutions For Retailers magazine
  10. Customer Life Cycle Management 8/7/2003
    Your success depends on your ability to build strong, profitable customer relationships throughout the entire customer life cycle. Marketing, delivery, service, and billing are obvious customer touch points. But order fulfillment, forecasting, and demand planning are equally important elements of service quality.

    Submitted by JD Edwards