Downloads

  1. Tips From Travelocity Business For Providing Effective Customer Service 1/22/2007
    Effective customer service is key to achieving company goals. Whether a company is an online travel outfit like Travelocity Business or a more traditional company in another industry, customers are looking for hassle-free, convenient shopping experiences. Submitted by Travelocity Business
  2. Retail — Customer Is King (RFID And CRM Based Customer Loyalty Programs) By Homi Limbuwala, SkandSoft Technologies 9/11/2006
    Everything depends on how well you know your customer and how well you use the real-time information generated to keep them satisfied. You need to understand them and their relative value to the enterprise, not just immediate but in the future and provide them with the appropriate level of service. Don't take your existing customers for granted. Submitted by SkandSoft Technologies

  3. Service Optimization Helps Direct Energy Proactively Address Challenges Of Deregulation 8/31/2006
    ClickSoftware’s ClickSchedule optimization software provided Direct Energy with real-time appointment scheduling and resource management tools. Best of all, ClickSoftware’s solution was easily integrated with Clarify’s CRM offering. Submitted by ClickSoftware
  4. Case Study: Direct Energy Increase Competitive Advantage With ClickSoftware 8/31/2006
    ClickSoftware’s ClickSchedule optimization software provided Direct Energy with real-time appointment scheduling and resource management tools. Best of all, ClickSoftware’s solution was easily integrated with Clarify’s CRM offering.
  5. Genesys Voice Platform: Genesys Speech Innovations Featured In Datamonitor Speech Recognition Report 8/10/2006
    Genesys Telecommunications Laboratories, Inc., an Alcatel company, (NYSE: ALA, Paris: CGEP.PA) today announced the company is featured in a white paper from analyst research firm Datamonitor that identifies Genesys as one of the key drivers of open standards and next generation self-service software.
  6. Pharmacy Management Solution: Datahouse Technology LLC Extends VIP Pharmacy Management Offerings With Prescription Refill Solution Based On Envox CT ADE 7/24/2006
    Datahouse Technology chose Envox CT ADE™, one of the most widely used interactive voice response (IVR) development tools in the industry, to develop and deploy the IVR capability for the VIP Pharmacy Management Software. Submitted by DataHouse Technology LLC
  7. Implement A Do-It-Yourself POS Solution 6/22/2006
    The owner of a home, gift, and garden retailer customized his own POS system, which evolved into an inventory, CRM (customer relationship management), and financial system. Used with permission from Integrated Solutions for Retailers magazine
  8. POS Software: Implement A Do-It-Yourself POS Solution 6/22/2006
    Case Study: The Garden Gate
  9. Workforce Automation: Maximize Your Workforce Management Investment 5/22/2006
    Turnover reductions and improved customer service are but two of workforce management’s paybacks. Used with permission from Integrated Solutions for Retailers magazine
  10. Keeping Call Centers On Track By Dennis Cox, Pipkins 4/19/2006
    Call center schedules are notoriously fragile. Agents may arrive late, log in to the wrong work queue, take breaks or lunch at slightly different times than planned, or get called away for an unexpected meeting or conference. Submitted by Pipkins