Downloads
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Economic Chaos, Looming Recession, Market Upheaval And Uncertainty: Four Reasons Why Now Is The Time To Buy Workforce Management Software
1/16/2009
Everyone is painfully aware of what is happening in the economy. These are uncertain times to say the least. Businesses are having to laser focus their efforts to retain customers. Because much of a company’s revenue is generated through its call center, it is more critical than ever for call centers to ensure that they are meeting service levels and that agents are adhering to their schedules. There are four crucial areas where workforce management is invaluable in meeting these objectives. By Bob Webb, VP Sales, Pipkins, Inc.
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Economic Chaos, Looming Recession, Market Upheaval And Uncertainty: Four Reasons Why Now Is The Time To Buy Workforce Management Software
1/16/2009
Everyone is painfully aware of what is happening in the economy. These are uncertain times to say the least. Businesses are having to laser focus their efforts to retain customers. Because much of a company’s revenue is generated through its call center, it is more critical than ever for call centers to ensure that they are meeting service levels and that agents are adhering to their schedules. There are four crucial areas where workforce management is invaluable in meeting these objectives. By Bob Webb, VP Sales, Pipkins, Inc.
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Jabra GN9125 Series
11/26/2008
The Jabra GN9125 is a wireless headset that works the way today’s in-office professionals work.
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Product Sheet: Jabra GN9125 Series
11/26/2008
The Jabra GN9125 is a wireless headset that works the way today’s in-office professionals work.
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Real Marketing Analytics For Lead Generation
11/11/2008
Marketing analytics has always been the buzzword for insight about the success of your marketing programs. But it actually has multiple meanings and can take marketing departments in many different directions. For the purpose of this whitepaper, we are going to stay very practical and therefore very simple. Marketing analytics really encompasses two main themes — What should I measure? and How do I easily gain visibility into program success? By LeadLife Solutions, Inc.
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White Paper: Real Marketing Analytics For Lead Generation
11/11/2008
Marketing analytics has always been the buzzword for insight about the success of your marketing programs. But it actually has multiple meanings and can take marketing departments in many different directions. For the purpose of this whitepaper, we are going to stay very practical and therefore very simple. Marketing analytics really encompasses two main themes — What should I measure? and How do I easily gain visibility into program success? By LeadLife Solutions, Inc.
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Jabra GN9350e
11/10/2008
The dual-connection Jabra GN9350e* wireless headset gives you high performance in both traditional and PC-based telephone environments. That means you can upscale or even replace your telephone system and still keep the same headsets. In short, the Jabra GN9350e provides all the benefits of hands-free mobility in a lightweight, ergonomic, and future-proof design.
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Product Sheet: Jabra GN9350e
11/10/2008
The dual-connection Jabra GN9350e wireless headset gives you high performance in both traditional and PC-based telephone environments. That means you can upscale or even replace your telephone system and still keep the same headsets. In short, the Jabra GN9350e provides all the benefits of hands-free mobility in a lightweight, ergonomic, and future-proof design.
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How To Help The Helpdesk: 21st Century Support For IT Professionals
10/16/2008
Whether your company calls them Technical Support Technicians, Help Desk Representatives, or Strategic Support Analysts, in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online
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White Paper: How To Help The Helpdesk: 21st Century Support For IT Professionals
10/16/2008
Whether your company calls them Technical Support Technicians, Help Desk Representatives, or Strategic Support Analysts, in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online
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