Current Headlines
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Deloitte Digital And Salesforce Collaborate To Help UnleashThe Power Of AI For CRM
6/29/2023
Today, Deloitte Digital and Salesforce announced a collaboration to provide organizations around the world with the accelerators and strategies they need to deploy trusted AI for CRM.
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BloomSmith Revolutionises Real Estate Funding Operations With Really Simple Systems CRM
6/29/2023
Leading cloud CRM software vendor, Really Simple Systems announces the successful implementation of its CRM with BloomSmith, a VAT bridging loan provider.
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Invoca Pioneers A New Era Of CX, Transforming Contact Centers With Real-Time Data that Enables Agents To Get Right To The Point
6/22/2023
Invoca, a recognized leader in conversation intelligence AI, broadens its innovative PreSense product for modern contact centers to connect with Five9, NICE inContact, Genesys, Salesforce, Amazon Connect, and others.
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Yellow.ai Launches Generative AI-Powered ChatBots And VoiceBots Solution For Customer And Employee Experience Automation In SAP® Store
6/21/2023
Yellow.ai, a global leader in conversational AI, today announced that its AI-powered generative ChatBots and VoiceBots solution for customer and employee experience automation is now available on SAP ® Store , the digital marketplace for SAP and partner offerings.
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G12 Communications Partners With Luware To Deliver Next-Generation Teams Contact Center Solutions Within Operator Connect
6/21/2023
G12 Communications, a leading provider of unified communications solutions, is pleased to announce its partnership with Luware, a pioneer in contact center solutions, to deliver an innovative Teams Contact Center offering through Operator Connect.
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Carbyne Selects NWN Carousel's Experience Management Platform For Emergency Call Center Integration With NG911 Cloud-Native Call Handling Services
6/19/2023
Carbyne, the leading provider of cloud-native public safety communications, is thrilled to announce a new partnership with NWN Carousel, the leading cloud communications service provider, to integrate Carbyne's NG911 Cloud Native Call Handling solutions into NWN Carousel's resale portfolio.
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Cincom Systems Partners With Sapiens To Deliver Better Customer Experiences Through Automated Correspondence Processing
5/25/2023
Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.
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Genesys Customers Reach New Heights On Genesys Cloud CX
5/24/2023
Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform.
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HeartCore Signs Partnership Agreement With Toppan Inc.
5/24/2023
HeartCore Enterprises, Inc. (Nasdaq: HTCR) (“HeartCore” or “the Company”), a leading software development company offering Customer Experience Management Platform (“CXM Platform”) and Digital Transformation (“DX”), has signed a partnership agreement with Toppan Inc. (“Toppan”) effective May 22, 2023.
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Simplr Announces Capabilities To Automate Customer Service Phone Inquiries
5/23/2023
Simplr, a bot-first CX outsourcing solution that offers automation and human agents, today announced new Voice-to-Digital capabilities, enabling clients to quickly shift customer inquiries from expensive phone channels to cheaper, optimized digital support channels.