Supplier News
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Constant Connectivity Improves Customer Service
7/19/2005
KraftMaid Cabinetry optimizes its customer service with real-time route management from the manufacturing plant through the delivery cycle. Used with permission from Integrated Solutions magazine
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Using On-Demand eLearning To Correct Costly Agent Errors By Henry Lach, Syntora Inc.
7/7/2005
A new model in eLearning known as "on-demand" is emerging from the traditional method of agent training in call centers. Most eLearning is on a scheduled basis designed to train agents in topics ranging from new procedures to how to handle unhappy customers. Submitted by Syntora Inc.
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Visualizing The New CRM Marketplace By Chris Holmes, Mindjet Corporation
7/7/2005
Customer relationship management (CRM) software, like any other corporate application, has value only to the extent it is actually used by its intended audience. If that was the only basis on which this popular sales tool was judged, it wouldn't get the highest marks. Submitted by Mindjet Corporation
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CRM Solution Helps Growing Data Storage Provider Meet Its Information Needs
4/5/2005
Many growing companies are seeking better ways to share information with employees and sales professionals and develop additional insights into their business. Compellent Technologies, a Minnesota-based provider of data storage solutions, is no exception. The company sought a complete IT infrastructure that could help it compete effectively in a fast-growing, competitive marketplace by providing outstanding service and support to its business partners. Submitted by Axonom
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Receipt Coupons Increase Customer Loyalty
3/29/2005
Remke Markets doubles its coupon redemption rates and saves $70,000 in mailing costs with coupons printed at the point of sale. Used with permission from Integrated Solutions For Retailers magazine.
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Business Process Management (BPM) Technology: CRM Savoir? By Pegasystems
3/23/2005
Since the adoption of customer relationship management (CRM), many CRM applications have been widely, and unfairly, derided as failures. BPM technology is often positioned as the savior that's going to displace CRM and deliver on its broken promises. Submitted by Pegasystems
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Vermont Country Store Implements Scheduling Solution To Improve Store Efficiency
3/3/2005
Since installing Pipkins, Vermont Country Store has increased their number of employees. In their non-busy season in 1997 they had approximately 115 employees compared to 175 today. A savings in payroll and reduction in overtime hours was also experienced since it took less time to produce a schedule and agents were scheduled more efficiently. Submitted by Pipkins
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GoldMine Opens Doors To New Niche Markets, Relationship-Based Sales At R&R Insurance
2/17/2005
R&R Insurance Company employs a staff of more than 50 licensed agents, each responsible for managing prospects through various stages of the sales cycle and developing targets and their own expertise to foster niche market business. Agents previously stored all this information on index cards, which meant each agent only had access to his or her own contacts. This system didn’t allow for database marketing to the entire prospect list, nor did it enable R&R agents to cross-sell their varied products and services with ease. Submitted by FrontRange Solutions, Inc.
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Business Need And GoldMine Solution For The Legal Industry
2/17/2005
Prior to implementing GoldMine, Lehnardt & Lehnardt used Amicus Attorney Pro, a proprietary database made specifically for the legal profession by Gavel & Gown Software in Canada. "At the time, Amicus Attorney seemed to be the best fit for us," says Stephen Lehnardt, partner. However, Amicus Attorney had problems. "Amicus Attorney did not provide an ongoing chronological listing of documents or link documents to a contact record. This was very limiting." Submitted by FrontRange Solutions, Inc.
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Lillian Vernon Strengthens Commitment To Superior Customer Service
2/17/2005
At the height of the holiday season, Lillian Vernon receives more than 271,000 orders during its peak week. To handle this demand while maintaining the highest quality customer service, Lillian Vernon needed advanced technology that was scalable, rich in features, reliable, and expandable for the future. A committee representing every major department—from a contact center supervisor to the CIO—comparison-shopped and selected eOn Communications. Submitted by eOn Communications
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