Supplier News

  1. Improve Cash Flow, Maximize Business Performance, And Slash Processing Time With Autotask 4/4/2006
    J.W. Locke & Associates chose Autotask for its integration, custom workflow and functionality benefits. As a result, they improved cash flow, maximized business performance, and slashed the time to complete billing by 75%. Submitted by Autotask
  2. SinglePoint Consulting Group Finds Efficiency And Profits In Autotask 4/4/2006
    SinglePoint Consulting Group is an IT and business systems consultant dedicated to helping project-driven organizations succeed by providing products and services that increase performance and profitability. Submitted by Autotask
  3. Increase Revenue While Reducing Costs With Autotask 4/4/2006
    CORESense's perspective is that there are only two reasons why people buy business software: to increase revenue or to reduce costs. Autotask helps with both. Submitted by Autotask
  4. Don't Allow Technology To Dictate Staffing Strategy By Randy Saunders, Cincom Systems, Inc. 1/3/2006
    The multi-channel customer is a modern business reality. Customers expect to reach a company through any means of communication that suits them, and they expect each inquiry, regardless of the medium, to be handled with the same degree of competence and professionalism. Submitted by Cincom Systems, Inc.

  5. The World Has Changed. Have You? — A New Paradigm For Customer Service Management By Dr. Vijay Mehrotra, Decision Sciences Department in the College of Business at San Francisco State University 1/3/2006
    With more customer-facing channels to manage, growing customer expectations and increasing competitive pressures, delivering quality customer service is more complex than ever. Companies that have adjusted to this changing environment are now achieving important results, including significantly lower operating costs and visibly higher customer loyalty rates. Submitted by The Bateman Group
  6. Communications Application Software Suite Meets Diverse Needs Of Large, Distributed Enterprise 12/27/2005
    Ceridian reviewed nearly half a dozen communications products, all of which required extensive integration. During its search, the company heard of an open, software-based solution from Interactive Intelligence. Submitted by Interactive Intelligence
  7. Addressing The Needs Of The Consumer: The Advantages Of CRM Printing Solutions Through Software 12/12/2005
    Many retailers have already recognized the need to address consumer needs, adopting customer relationship management (CRM) solutions into their POS applications. This white paper compares Star futurePRNT technology with other thermal printing solutions, and highlights the economic and customer-service advantages retailers can achieve by adopting a leading-edge thermal printing solution like that of futurePRNT. Submitted by Star Micronics
  8. Intelligent Customer Care 12/5/2005
    The ever-growing number of consumers using Contact Center services has shown up the advantages for many companies derived from establishing a direct channel of communication with their current and potential customers. Submitted by Presence Technology
  9. Performance Management 101 — Tools And Techniques To Improve Results By Shalesa Charron, Syntora, Inc. 12/2/2005
    Nowhere is performance management, the measurement of staff efficiency and effectiveness, more in demand than in the contact center environment. Contact center agents and their supervisors are by far the most important and costly resource within the contact center. Submitted by Syntora, Inc.

  10. How To Successfully Integrate E-Learning Into Your Contact Center By Shalesa Charron, Syntora Inc. 11/14/2005
    Call Centers are continually facing increasing complexity of the agent’s work, rising customer expectations and corporate directives to increase revenue and decrease costs. These factors all demonstrate the need to repeatedly invest in ongoing training programs to increase productivity. Submitted by Syntora Inc.