Supplier News

  1. Implementing Enterprise Resource Planning: Lessons Learned From The Front 8/14/2006
    Best practice indicates that a successful enterprise resource planning (ERP) implementation can, in fact, force an organization to reevaluate its business practices and processes, focus on clearly defined goals and objectives, create a higher understanding of the need for data accuracy, emphasize time-phased material planning, and enable a more effective data-sharing environment. However, such high-level benefits require a new approach to project implementation, one that applies the lessons of the past to reinvent the systems of the future. Submitted by SAP Americas.
  2. State Of The Art In TCO: Managing The Total Cost Of Ownership 8/14/2006
    IT executives are constantly expected to demonstrate the value of their investment decisions. However, they all know how difficult it is to even list all the ways that "value" can be defined. To help understand and leverage these commonalities, the Americas' SAP Users Group (ASUG), in collaboration with SAP, developed this benchmarking initiative on Total Cost of Ownership. Submitted by SAP Americas
  3. Workforce Management: People And Processes Working Together To Improve Results 7/28/2006
    Retail.net is based on the premise that solutions not only have to work together but that the people doing the work across the retail continuum are operating on the same underlying platform, the same information, and that their activities are coordinated in a highly integrated fashion. The Demand-Driven Retail Continuum is a simple yet multifaceted process that drives every retailer in every segment, of every size. Workforce Management is an essential and integral element of the continuum. Submitted by Tomax Corporation
  4. Pharmacy Management Solution: Datahouse Technology LLC Extends VIP Pharmacy Management Offerings With Prescription Refill Solution Based On Envox CT ADE 7/24/2006
    Datahouse Technology chose Envox CT ADE™, one of the most widely used interactive voice response (IVR) development tools in the industry, to develop and deploy the IVR capability for the VIP Pharmacy Management Software. Submitted by DataHouse Technology LLC
  5. Implement A Do-It-Yourself POS Solution 6/22/2006
    The owner of a home, gift, and garden retailer customized his own POS system, which evolved into an inventory, CRM (customer relationship management), and financial system. Used with permission from Integrated Solutions for Retailers magazine
  6. How 'Real Time' Can Revolutionize Your Contact Center 6/5/2006
    Up until a few years ago, the contact center was an overlooked and relatively untapped source of business intelligence. The full extent of its value to the enterprise as a whole has only come to light in recent years — mainly due to the emergence of technologies that enable organizations to capture and meaningfully evaluate multimedia interactions. Submitted by Pipkins
  7. Workforce Automation: Maximize Your Workforce Management Investment 5/22/2006
    Turnover reductions and improved customer service are but two of workforce management’s paybacks. Used with permission from Integrated Solutions for Retailers magazine
  8. Keeping Call Centers On Track By Dennis Cox, Pipkins 4/19/2006
    Call center schedules are notoriously fragile. Agents may arrive late, log in to the wrong work queue, take breaks or lunch at slightly different times than planned, or get called away for an unexpected meeting or conference. Submitted by Pipkins
  9. TANK Technologies Deploys Autotask, Reducing Capital Expenditures By $60k And Speeding Time To Market A Full 90 Days 4/10/2006
    TANK Technologies is an enterprise VoIP service provider (EVSP) based in Austin, TX. Matt Tankersley, CEO & founder, is an entrepreneur with a successful track record in the telecommunications and VoIP market. After thoroughly researching the marketplace, Tankersley found a product suite, Autotask, that had a similar convergent approach to technology sales and service management and met all his requirements. Submitted by Autotask
  10. Red Square Finds Half Million In Missing Profits 4/10/2006
    Red Square Systems is an IT consulting and services company that has approximately 30 employees and a base of 250 customers, 75 of whom are under contract for ongoing services including on-demand remote monitoring and help desk assistance. With that many customers and projects, Red Square needs to have a bullet-proof system for logging and setting up engagements, tracking progress against milestones, monitoring resources, and capturing billable time. They do it all with Autotask. Submitted by Autotask